Matthew Matias
Front Desk Ambassador
Hercules,CA
Summary
Driven Front Desk Agent highly skilled in sales, telephone calls, and customer inquiries. Poised with total commitment to client satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
2
2
Certifications
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Bartender
Firewood Cafe
, CA
03.2013 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands in a high traffic 12 seat full bar.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Solution Specialist
Airport Wireless
, CA
07.2012 - 03.2013
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Accepted and processed payments and purchases for new equipment using POS system.
- Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Answered questions about store policies and concerns to support positive customer experiences.
Sales Consultant
Mobile Systems Wireless AT&T
Fairfield, CA
11.2011 - 04.2012
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Accepted and processed payments and purchases for new equipment using POS system.
- Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Answered questions about store policies and concerns to support positive customer experiences.
Sales Consultant
Mobile life AT&T
Concord, CA
11.2010 - 10.2011
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Accepted and processed payments and purchases for new equipment using POS system.
- Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Answered questions about store policies and concerns to support positive customer experiences.
Membership Sales Representative
Hilltop YMCA
Richmond, CA
10.2008 - 07.2010
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained updated knowledge of internal processes and industry best practices to optimize gym experience
- Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
Education
High School Diploma - undefined
North Campus High School
01.2003 - 01.2007
Skills
Microsoft Office Suite
Customer servicePOS Software
RetailAdministrative support
Certification
EKG Certified
Timeline
Bartender
Firewood Cafe
03.2013 - Current
Solution Specialist
Airport Wireless
07.2012 - 03.2013
Sales Consultant
Mobile Systems Wireless AT&T
11.2011 - 04.2012
Sales Consultant
Mobile life AT&T
11.2010 - 10.2011
Membership Sales Representative
Hilltop YMCA
10.2008 - 07.2010
High School Diploma - undefined
North Campus High School
01.2003 - 01.2007