MATTHEW MATTHEWS
Ocklawaha,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
38
38
years of professional experience
Work History
Sales Counter
Auto Masters
04.2023 - Current
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Operated cash register to accurately complete customer financial transactions.
- Recruited, coached, motivated, and trained new associates.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
Shop Manager
Automasters
07.2014 - 04.2023
- Responsible for: All fixed operations, 4-12 employees, workflow, customer relations, repair verification, performing diagnostics, training new hires, hybrid technology repairs, estimates, researching parts, and problem-solving with employees and customers.
- Maintained a safe working environment by enforcing adherence to safety and security protocols
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints
- Mentored team members to enhance professional development and accountability in the workplace
- Established objectives to offer team members a clear roadmap to help the company achieve overall goals
- Implemented store policies and procedures to remain compliant with corporate guidelines
- Trained team members in successful strategies to meet operational and sales targets
- Assisted in recruiting, hiring, and training of team members
- Negotiated prices and service with customers and vendors to decrease expenses and increase profit
- Reported issues to higher management with great detail
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
District Sales Manager
Odyssey Group
09.2005 - 07.2014
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Established territory boundaries and distribution routes to maximize service quality.
- Managed over 50 customer calls per day.
Lead Technician
Phyllips Chrysler
03.2000 - 09.2003
- Mentored junior technicians in maintenance, repair and reporting duties.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Adhered to established policies and standards to safely complete projects.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Validated adherence to best practices, quality standards and customer specifications.
- Fostered relationships with internal and external customers.
- Devised and implemented safety programs, encouraging team members to take time to analyze situations and determine best course of action.
- Implemented, configured, and optimized safety standards.
Lead Technician/Team Leader
Rally Dodge Ocala
07.1993 - 03.2000
- Organized work to meet demanding production goals.
- Tested components and systems to evaluate performance and identify concerns.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Addressed routine equipment maintenance according to established schedule.
- Maintained quality assurance and customer satisfaction objectives.
- Completed job reports and logs immediately following service calls.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Tracked and recorded parts and labor costs related to each service call.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Drafted preventive maintenance schedule to support equipment longevity.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Reported issues to property manager so effective resolutions could be put into place.
- Performed preventive maintenance and repairs on various types of equipment.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Executed tasks within time and budget constraints.
- Repaired and replaced pumps, valves and motors.
- Wrote and revised maintenance procedures.
- Positively engaged with customers and maintained professional appearance as company representative.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Rewired and replaced faulty electrical components in equipment.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Diagnosed and repaired complex mechanical and electrical systems.
- Installed and maintained plumbing and HVAC systems.
Line Technician
Citrus Chrysler
07.1990 - 07.1993
- Adjusted equipment and troubleshot issues.
- Maintained and operated automated manufacturing equipment.
- Inspected all products for quality and optimum performance.
- Documented all operations and managed communication with team members.
- Installed and configured new devices and system components.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Matt's Auto Repair
Self Employed Services
06.1985 - 06.1990
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Replaced and repaired vehicle parts according to work order instructions.
Shop Manager
Fisher's Auto Care
09.2003 - 09.2005
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Education
High School Diploma -
Land O Lakes High
Land O Lakes, FL06.1989
Some College (No Degree) - Automotive Technology And Repair
Marchman Technical College
Land O Lakes, FLSkills
- Leadership Skills
- Ability to learn teach, and listen
- Team Development
- Proper Staffing
- Onsite Visits
- Operational Efficiency
- Customer Loyalty
- Product Knowledge
- Sales Processing
- Cash-Handling Procedures
- Safety and Security
- Client Base Retention
- Calendar and Scheduling Software
- Recruitment and Training
- Delegation and Supervision
- Effective Customer Communication
Timeline
Sales Counter
Auto Masters
04.2023 - Current
Shop Manager
Automasters
07.2014 - 04.2023
District Sales Manager
Odyssey Group
09.2005 - 07.2014
Shop Manager
Fisher's Auto Care
09.2003 - 09.2005
Lead Technician
Phyllips Chrysler
03.2000 - 09.2003
Lead Technician/Team Leader
Rally Dodge Ocala
07.1993 - 03.2000
Line Technician
Citrus Chrysler
07.1990 - 07.1993
Matt's Auto Repair
Self Employed Services
06.1985 - 06.1990
High School Diploma -
Land O Lakes High
Some College (No Degree) - Automotive Technology And Repair
Marchman Technical College
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