Matthew Mayes
Knoxville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Shop Technician
Tri-county Auto Service
07.2022 - Current
- Operated manual, pneumatic and hydraulic shop tools to complete work.
- Worked with diverse types of weather and ground conditions.
- Provided exceptional customer service, addressing questions or concerns with professionalism and courtesy.
- Repaired parts, components and assemblies to correct malfunctions.
- Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Operated vehicles to troubleshoot problems and verify repair success.
- Evaluated performance and reliability of machinery against specifications.
- Performed preventative maintenance tasks diligently, extending the lifespan of valuable equipment assets.
- Tested systems, noting issues and completing preventive maintenance.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
- Kept shop clean, organized and stocked with supplies.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
Shop Foreman
Lift Truck Sales & Service
11.2014 - 07.2022
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Troubleshot equipment to reduce service calls and downtime.
- Developed custom solutions for unique customer requirements, resulting in increased client satisfaction levels.
- Supervised ongoing daily production phases.
- Cultivated professional working relationships with peers and supervisors.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Trained and coached employees to improve performance and skills.
- Optimized scheduling practices to maximize productivity while minimizing labor costs without sacrificing quality or safety standards.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Directed daily operations of team of 4 technicians and shop professionals.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Road Technician
Liftone
06.2012 - 11.2014
- Contributed to a safer work environment by strictly adhering to safety protocols and regulations during all tasks.
- Protected the environment by properly disposing of hazardous materials following EPA regulations during each service call.
- Improved vehicle uptime by promptly diagnosing and repairing various mechanical issues.
- Upheld company reputation by adhering to strict quality standards during all repair work.
- Provided exceptional customer service while working under pressure during high-stress situations like roadside emergencies or severe weather conditions.
- Performed regular maintenance tasks for optimal vehicle performance and longevity.
Road Service Technician
Lift Truck Sales & Service
06.2011 - 06.2012
- Protected the environment by properly disposing of hazardous materials following EPA regulations during each service call.
- Improved vehicle uptime by promptly diagnosing and repairing various mechanical issues.
- Upheld company reputation by adhering to strict quality standards during all repair work.
- Assisted in training new technicians, sharing knowledge, and best practices to improve overall team performance.
- Provided exceptional customer service while working under pressure during high-stress situations like roadside emergencies or severe weather conditions.
- Performed regular maintenance tasks for optimal vehicle performance and longevity.
Shop Service Technician
Allied Toyotalift
08.2004 - 06.2011
- Performed emissions tests according to standard procedures.
- Boosted shop reputation, providing exceptional customer service while addressing inquiries and concerns.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Read and followed technical documentation to complete accurate repairs.
- Supported continuous improvement initiatives by offering suggestions for process improvements based on observations and experience.
- Exhibited strong technical aptitude by mastering various diagnostic tools and software programs used in the shop environment.
- Enhanced customer satisfaction by accurately diagnosing and repairing equipment malfunctions.
- Ensured safety compliance by adhering to all company guidelines and conducting routine equipment inspections.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Conducted comprehensive post-repair testing procedures to ensure all issues were resolved prior to returning units back into operation.
- Investigated customer complaints to identify cause of malfunctions.
- Performed safety and emissions inspections.
Education
High School Diploma -
South-Doyle High School
Knoxville, TN05.2002
Skills
- Electrical Systems
- Inventory Oversight
- Welding skills
- Transmissions
- Component Repairs
- Diagnostics and troubleshooting
- Diagnostic Testing
- Following safety practices
- Preventive Maintenance
- Brake Systems
- Heavy Equipment Repair
- Worksite preparation
- Hydraulic systems
- Equipment Troubleshooting
- Customer Relations
- Equipment Installation
- Multitasking Abilities
- Calm Under Pressure
- Quality Assurance
- Customer Service
- Project Planning
- Self-Directed
- PPE use
- Research
- Task Prioritization
- Attention to Detail
Timeline
Shop Technician
Tri-county Auto Service
07.2022 - Current
Shop Foreman
Lift Truck Sales & Service
11.2014 - 07.2022
Road Technician
Liftone
06.2012 - 11.2014
Road Service Technician
Lift Truck Sales & Service
06.2011 - 06.2012
Shop Service Technician
Allied Toyotalift
08.2004 - 06.2011
High School Diploma -
South-Doyle High School
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