Matthew McAdoo

• Supervised operations staff (Dispatch, Warehouse, and Delivery Personnel) and kept employees compliant with company policies and procedures.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services. Over 1,000 SKUs and over $1 million in inventory.
• Led hiring, onboarding and training of new hires to fulfill business requirements. Over 70 one-on-one new hire orientations conducted.
• Developed and maintained relationships with external vendors and suppliers.
• Developed systems and procedures to improve operational quality and team efficiency.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Analyzed and reported on key performance metrics to senior management.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
• Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
• Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
• Developed and executed training programs for employees, improving overall safety awareness and compliance.
• Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
• Facilitated classroom and hands-on training for 8 locations. (approximately 120 employees)
• Consistently achieved high levels of employee engagement in safety meetings, fostering an environment focused on continuous improvement.
• Conducted safety audits and inspections to identify workplace hazards and deficiencies.
• Conducted thorough accident investigations to identify root causes and prevent future occurrences.
• Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.

*WHILE FULL TIME IN COLLEGE*

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
• Received/Checked In goods from vendors with accuracy.

*PAID INTERNSHIP FOR CREDITS*

• Maintained documentation of daily notes, safety training records and accident investigations.
• Prepared and documented health and safety incident reports for management review.
• Inspected facilities, machinery and safety equipment to identify and correct potential hazards.

*PAID SUMMER INTERNSHIP*

• Enhanced workplace safety by conducting comprehensive risk assessments and implementing corrective measures.
• Assisted in worksite incident investigations, helping to determine cause and fault to ascertain liability.
• Developed and enacted safety and quality control plans.
• Assisted management in defining strategic objectives related to workplace safety performance improvement.