Matthew McBride
Meriden,CT
Summary
Friendly, customer service-focused individual with a passion for assisting others. Detail-oriented individual with a strong background in technical support and problem-solving. Experienced in streamlining processes and providing exceptional service. Ready to leverage technical skills and compassion to enhance operational efficiency and support patrons.
Overview
7
7
years of professional experience
Work History
Assistant Cemetery Caretaker
Saint Sebastian Roman Catholic Church
Middlefield, CT
05.2025 - Current
- Digitized the analog cemetery records for easy access and reference.
- Maintained cemetery grounds, ensuring cleanliness and organization of burial sites.
- Assisted in interment processes, supporting families during services with compassion and respect.
- Engaged with visitors, providing information about cemetery policies and available services respectfully.
- Operated landscaping tools to care for plants, trees, and grass within cemetery premises.
- Executed routine maintenance tasks on headstones and memorials, enhancing overall appearance.
- Performed seasonal tasks such as snow removal or leaf raking to maintain safe walking paths for visitors.
Information Technology Analyst
Court Support Services Division of the Connecticut Judicial Branch
Glastonbury, CT
09.2023 - 10.2024
- Supported staff with technical issues ranging from helping with their questions to the fixing of software issues, repairing and replacing hardware as well as assisting in wiring projects.
- Answered approximately 20 to 30 calls per day in addition to the scheduled projects.
- Performed set up and deployment of new devices for the staff of the judicial branch.
- Assisted in the of acquisition of a new ticketing system for the judicial branch's technical team.
- Supported the integration of new technologies, streamlining processes within the organization.
- Developed technical documentation and user guides to facilitate system understanding for end-users.
Technical Advisor
Aubrey McBride LLC.
Newington, CT
09.2022 - 09.2023
- Provided technical insights and recommendations for the acquisition and deployment of computer and printer for the office space.
- Provided technical support to the owner regarding best practices around data management as well as provided ongoing technical support.
- Documented troubleshooting procedures, as well as creating standard operating procedures around maintenance of the hardware and software.
Business Solutions Consultant
Square 9 Softworks
New Haven, CT
02.2019 - 09.2022
- Performed demonstrations of the software suite for prospective clientele.
- Built, customized, and deployed the software solutions both providing a custom demonstration as well as the deploying the final product.
- Translated the needs of the customer to our technical staff and vice versa to ensure communication went smoothly.
- Liaised between multiple individuals helping to organize meetings and subsequent demonstrations as well as working with sales managers and the various contacts from sales partners and prospective clients.
- Managed project timelines and deliverables, ensuring alignment with client expectations and business goals.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
Education
High School Diploma -
Mount Markham High School
West Winfield, NY06.2006
Skills
- Customer service
- Clear communication
- Committed
- Problem-solving
- Process-oriented
- Works well in teams and solo
Timeline
Assistant Cemetery Caretaker
Saint Sebastian Roman Catholic Church
05.2025 - Current
Information Technology Analyst
Court Support Services Division of the Connecticut Judicial Branch
09.2023 - 10.2024
Technical Advisor
Aubrey McBride LLC.
09.2022 - 09.2023
Business Solutions Consultant
Square 9 Softworks
02.2019 - 09.2022
High School Diploma -
Mount Markham High School