Matthew McBride
Meriden,CT
Summary
Friendly, customer service-focused individual with a passion for assisting others. Detail-oriented individual with a strong background in technical support and problem-solving. Experienced in streamlining processes and providing exceptional service. Ready to leverage technical skills and compassion to enhance operational efficiency and support patrons.
Overview
7
7
years of professional experience
Work History
Assistant Cemetery Caretaker
Saint Sebastian Roman Catholic Church
2025.05 - Current
- Digitized the analog cemetery records for easy access and reference.
- Maintained cemetery grounds, ensuring cleanliness and organization of burial sites.
- Assisted in interment processes, supporting families during services with compassion and respect.
- Engaged with visitors, providing information about cemetery policies and available services respectfully.
- Operated landscaping tools to care for plants, trees, and grass within cemetery premises.
- Executed routine maintenance tasks on headstones and memorials, enhancing overall appearance.
- Performed seasonal tasks such as snow removal or leaf raking to maintain safe walking paths for visitors.
Information Technology Analyst
Court Support Services Division of the Connecticut Judicial Branch
2023.09 - 2024.10
- Supported staff with technical issues ranging from helping with their questions to the fixing of software issues, repairing and replacing hardware as well as assisting in wiring projects.
- Answered approximately 20 to 30 calls per day in addition to the scheduled projects.
- Performed set up and deployment of new devices for the staff of the judicial branch.
- Assisted in the of acquisition of a new ticketing system for the judicial branch's technical team.
- Supported the integration of new technologies, streamlining processes within the organization.
- Developed technical documentation and user guides to facilitate system understanding for end-users.
Technical Advisor
Aubrey McBride LLC.
2022.09 - 2023.09
- Provided technical insights and recommendations for the acquisition and deployment of computer and printer for the office space.
- Provided technical support to the owner regarding best practices around data management as well as provided ongoing technical support.
- Documented troubleshooting procedures, as well as creating standard operating procedures around maintenance of the hardware and software.
Business Solutions Consultant
Square 9 Softworks
2019.02 - 2022.09
- Performed demonstrations of the software suite for prospective clientele.
- Built, customized, and deployed the software solutions both providing a custom demonstration as well as the deploying the final product.
- Translated the needs of the customer to our technical staff and vice versa to ensure communication went smoothly.
- Liaised between multiple individuals helping to organize meetings and subsequent demonstrations as well as working with sales managers and the various contacts from sales partners and prospective clients.
- Managed project timelines and deliverables, ensuring alignment with client expectations and business goals.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
Education
High School Diploma -
Mount Markham High School
West Winfield, NY06.2006
Skills
- Customer service
- Clear communication
- Committed
- Problem-solving
- Process-oriented
- Works well in teams and solo
Timeline
Assistant Cemetery Caretaker
Saint Sebastian Roman Catholic Church
2025.05 - Current
Information Technology Analyst
Court Support Services Division of the Connecticut Judicial Branch
2023.09 - 2024.10
Technical Advisor
Aubrey McBride LLC.
2022.09 - 2023.09
Business Solutions Consultant
Square 9 Softworks
2019.02 - 2022.09
High School Diploma -
Mount Markham High School