Summary
Overview
Work History
Skills
Timeline
Generic

Matthew McCarthy

Dallas,TX

Summary

Experienced and adaptable professional with over a decade of practice in management, customer service, and driving roles. Proven ability to lead teams effectively, manage deadlines, and foster positive relationships with clients and team members. Demonstrated success in meeting operational efficiency, improving customer satisfaction, and managing diverse responsibilities across various industries. Adept at strategic planning, problem-solving, and maintaining high standards of performance and service. Seeking to leverage leadership skills and operational expertise with Recycle Now to drive continued success, growth, and retention.

Overview

12
12
years of professional experience

Work History

CDL A Truck Driver

C.R. England
07.2023 - Current
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust appointments when needed.
  • Provided exceptional customer service at every point of contact while representing the company brand positively during interactions with clients or vendors on-site visits.
  • Navigated efficiently using GPS, maps, and local knowledge to avoid traffic delays, and stay on schedule
  • Performed skilled maneuvers in tight spaces, displaying excellent spatial awareness in challenging conditions.
  • Completed accurate logs, reports, and paperwork, maintaining compliance with company policies and federal regulations.
  • Assisted with loading/unloading tasks when necessary to maintain schedule adherence and expedite delivery process completion times.

Driver

Uber, Lyft
04.2015 - 05.2023
  • Demonstrated professionalism through punctuality, proper attire, and courteous behavior towards clients.
  • Maintained a clean and comfortable vehicle, contributing to an enjoyable travel experience for clients.
  • Received positive feedback from clients by listening to client needs and preferences, resulting in repeat business.
  • Resolved conflicts professionally when dealing with difficult passengers or challenging situations during trips.
  • Built rapport with passengers through friendly conversation while respecting boundaries set by individual clients.
  • Checked condition of vehicle integrity routinely, ensuring vehicles are roadworthy. This includes performing all necessary repairs by hand immediately, or scheduled maintenances within timely manner
  • Developed deep knowledge of local routes and area destinations.
  • Followed applicable traffic regulations and traffic laws.

Shift Manager /Delivery Driver

Leucadia Pizzeria
10.2017 - 07.2020
  • Met, greeted, and encouraged feedback from both customers and other employees to implement positive changes within restaurant.
  • Communicated proactively with our team and customers about potential issues or delays in delivery times/product availability.
  • Trained new staff members on using terminals to place/modify/submit orders, how to use a 3rd party application for navigating and processing deliveries, proper cooking procedures, as well as safety regulations both in and outside the store.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Oversaw food preparation and monitored safety protocols.
  • Verified and assisted in preparation of food orders prior to serving, order accuracy was always a top priority.
  • Focused on strong relationships with clients through proactive communication and personalized service, thus strengthening company reputation.
  • Demonstrated flexibility by covering additional shifts/routes as needed, supporting team workload balance.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Reduced discrepancies by carefully counting cash and keeping meticulous records of transactions.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

General Manager

Spirit Halloween
07.2017 - 10.2017
  • Lead Build Manager for the district (4 stores), responsible for leading small teams in unloading/loading trucks, organizing walls, fixtures, and all materials needed for store initial set up/tear down.
  • Assisted in creation of 8 stores this season, having helped build 20 stores in North County San Diego in total for Spirit Halloween (4 seasons).
  • Managed a diverse team of individuals, fostering a positive "can do" work environment with high employee satisfaction.
  • Maintained a clean and organized store appearance inside and out in order to enhance the overall shopping experience for customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responsible for inventory control, cash control, and store opening and closing procedures. Monitored daily cash discrepancies, inventory shrinkages.
  • Observed each employee's individual strengths and coached on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention techniques.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Recruited, hired, and trained store associates along with different levels of managers.
  • Scheduled employee shifts, taking into account customer traffic and employee attendance/punctuality, addressing repeat problems quickly to prevent disruptions down the line.

Assistant Manager

Radio Shack
09.2012 - 04.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance regarding customer needs, kept up to date on knowledge of hot product trends.
  • Heavy focus on merchandising, keeping products well stocked, signage current and up to date for a clean visual appearance.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and rapport building.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Skills

    Leading by example

    Planning and Implementation

    Problem Solving and Resilience

    Motivation

    Attention to Detail

    Consistency and Dependability

    Open-door communication

    Investing in Others

    Delegation and Balance

    Empathy and Understanding

Timeline

CDL A Truck Driver

C.R. England
07.2023 - Current

Shift Manager /Delivery Driver

Leucadia Pizzeria
10.2017 - 07.2020

General Manager

Spirit Halloween
07.2017 - 10.2017

Driver

Uber, Lyft
04.2015 - 05.2023

Assistant Manager

Radio Shack
09.2012 - 04.2015

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Matthew McCarthy