Matthew McCaughey
Spring
Summary
Accomplished leader with extensive experience in operational management, hospitality, risk mitigation, project management, and financial acuity. Proven track record in optimizing customer service and fostering talent development to enhance team performance.
Experienced with overseeing multiple regional operations and ensuring streamlined processes. Utilizes strong leadership and strategic planning to drive business growth and team success. Track record of effective communication and problem-solving in complex scenarios.
Overview
15
15
years of professional experience
Work History
REGIONAL GENERAL MANAGER
Inspire Communities
10.2023 - Current
- Responsible for leading the onsite team in the day-to-day operations of the community.
- Work hand-in-hand with the sales team to coordinate and facilitate tours, open houses, and community presentations.
- Coordinate with contractors, developers, and other departmental leadership to ensure facilities and new homes are ready for use and/or sale.
- Instrumental in the final development and launch of our newly constructed, state of the art, 8,530 sq ft club house.
- In partnership with marketing, coordinated, planned, and executed two successful Grand Opening celebrations for the club house.
- Oversee the onboarding process for new residents and act as their point-of-contact for all needs of the community and resident relations.
- Plan and manage community-building activities, social events, and programs to foster a sense of belonging.
- Work with our Events Director to ensure daily, weekly, monthly events for our 55+ section of the community.
- Maintain all amenities for community, i.e. two swimming pools, gym, sports courts, playground, walking trails, club house.
- Nation leading owner-operator of over 130 new home communities in over 30 states across the US.
DIRECTOR OF US OPERATIONS
ATCO Frontec
04.2022 - 10.2023
- Head of all client hospitality services and short/long-term operational goals for the US Division.
- Management, administration, and customer service
- Catering and food services
- Housekeeping, sanitation, and maintenance
- Hiring, firing, and training
- Manage multi-unit properties and multi-million dollar contracts for all facilities within the United States.
- Properties vary from 20 to up to 80 employees
- Required travel to sites up to 75% of time.
- Ensure full compliance with contractual obligations to client while meeting company performance metrics for my division.
- Conduct training programs and safety initiatives for the HSE department and operations teams.
- International company that provides modular lodging infrastructure, hospitality services, and facilities management to a wide array of remote workforces.
GENERAL MANAGER
Aimbridge
07.2020 - 04.2022
- Plan, organize, and delegate all facets of the operations and administration.
- Strong understanding of P&L and balance sheet statements and able to quickly execute impactful strategies.
- Ensured the achievement of annual / quarterly / monthly operating goals for the property as developed with stakeholders.
- Mentor, coach, and develop talent.
- In conjunction with the VP of sales, develop and implement sales and marketing plans and strategies.
AUDIT & COMPLIANCE CONSULTANT
Bleser & Associates, LLC
07.2017 - 07.2020
- Clients include: Aimbridge / Landry’s / Stonebridge / Gateway Logistics Group / Evolution Hospitality / PM Hotel Group / Crestline / Prospera
- Brands include: Marriott / Hilton / Hyatt / IHG / Wyndham / Choice
- Monitor and review financial records to identify fraud and embezzlement.
- Apply and assess financial reporting impact based on knowledge of Accounting Principles (e.g., IFRS, GAAP).
- Coach and train property GMs and DOFs on best practices, risk mitigation, and operational and financial SOPs.
- Perform audit fieldwork and SOX walkthroughs for assigned areas such as interviewing management and staff to understand and optimize key processes.
- Prepare and communicate audit findings with the property’s management team and their corporate office, including recommendations for improvement and scheduling follow-ups to monitor their improvement.
- Third-party firm contracted by various companies to conduct compliance audits, operational audits, and financial audits for their properties all over the United States.
GENERAL MANAGER
New Horizons Hospitality
02.2014 - 07.2017
- Plan, organize, and delegate all facets of the operations and administration.
- Develop, administer, and control hotel revenue and expense budgets.
- Worked closely with the DOS and sales team to ensure revenue maximization.
- Worked closely with the front office team and the housekeeping team to ensure room inventory management and room revenue.
GENERAL MANAGER
Gulf Coast Property Management
04.2011 - 02.2014
- Plan, organize, and delegate all facets of the operations and administration.
Education
Bachelor of Science - College of Global Management
University of Houston
Skills
- Operations management
- Staff management
- Strategic planning
- Sales leadership
- Process improvement
- Vendor relations
- Business development
- Profit maximization
- Teamwork
- Customer service
- Problem-solving
ACCOLADES
“Frontier Spirit Award” ATCO Above & Beyond, Mobilization 2022, “Leader Development Certificate” ATCO Completion of 6-month course in the Leader Development Program 2022, “Medallia Surveys” Aimbridge Increased the Net Promotor Score of struggling property by 50% 2021, “Road Warrior” Bleser & Associates 100 completed internal audits in a calendar year 2019, “Spirit of Hampton Award” New Horizons Nominated employee and won the prestigious award 2017, “Hotel of the Year” New Horizons Best performing property in their portfolio 2016
Timeline
REGIONAL GENERAL MANAGER
Inspire Communities
10.2023 - Current
DIRECTOR OF US OPERATIONS
ATCO Frontec
04.2022 - 10.2023
GENERAL MANAGER
Aimbridge
07.2020 - 04.2022
AUDIT & COMPLIANCE CONSULTANT
Bleser & Associates, LLC
07.2017 - 07.2020
GENERAL MANAGER
New Horizons Hospitality
02.2014 - 07.2017
GENERAL MANAGER
Gulf Coast Property Management
04.2011 - 02.2014
Bachelor of Science - College of Global Management
University of Houston