Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew McClanahan

Iowa Park,TX

Summary

Results-oriented professional with extensive experience in customer service, problem-solving, and effective communication. Proven history in providing exceptional service to clients and utilizing technical expertise to resolve issues.

Overview

10
10
years of professional experience

Work History

Parts Sales

Vieth Tractor
11.2022 - Current
  • Uses parts knowledge to answer questions for customers
  • Provides pricing and product information to customers
  • Provide parts answers and solutions for wholesale customers.
  • Order parts for customers, repair shops, and service departments for use in small farm equipment.
  • Analyze sales trends to follow demands of customers and in-shop needs.
  • Bolster sales and inventory management by effectively controlling daily parts program activities.
  • Rearrange parts department to better serve changing trends and keep workspaces organized.

Auto Service Advisor

Four Stars Auto Ranch
06.2021 - 10.2022
  • Leveraged strong customer service skills to accurately diagnose vehicle issues and provide service estimates
  • Efficiently communicated with technicians and utilized industry-specific software to track customer activity
  • Demonstrated ability to manage client needs promptly, enhancing overall service experience.
  • Maintained high customer satisfaction standards to meet or exceed targets
  • Pleasantly greeted customers and asked open-ended questions to better determine needs
  • Followed up with customers to offer additional support and check resolution satisfaction
  • Examined service history and provided initial inspection of vehicle to identify issues

Service Writer/Advisor

ASCO Equipment
09.2018 - 06.2021
  • Diagnosed repair work and managed customer complaints, questions and concerns
  • Built / maintained relationships with customers by communicating updates and answering questions
  • Technician management including scheduling and dispatching
  • Oversaw repair work and operations of entire service department
  • Managed and tracked technician training requirements
  • Ensured sufficient resources are available to include parts, schedule work and personnel
  • Assisted with warranty and service quotes and various administrative duties.

Technology Associate

Office Depot
11.2013 - 06.2018
  • Diagnosed and repaired computers, providing technical solutions to customers and colleagues
  • Trained and certified in cell phone repairs, contributing to diverse skill set
  • Collaborated in sales efforts, promoting technology products and services to customers
  • Demonstrated proficiency in inventory management, customer service, and supervisory roles.

Education

Associate of Arts - Culinary Arts

TSTC West Texas
Sweetwater, TX

Associate of Science - Automotive Performance And Repair

Universal Technical Institute
Houston, TX

High School Diploma - General Studies

Breckenridge High School
Breckenridge, TX

Skills

  • Licensed Texas Insurance Adjuster - All Lines
  • Strong customer service and communication skills
  • Automotive repair and diagnostics experience
  • Inventory management and retail sales proficiency
  • Customer Order Management
  • Repair Negotiations
  • Estimate Repair Costs

Timeline

Parts Sales

Vieth Tractor
11.2022 - Current

Auto Service Advisor

Four Stars Auto Ranch
06.2021 - 10.2022

Service Writer/Advisor

ASCO Equipment
09.2018 - 06.2021

Technology Associate

Office Depot
11.2013 - 06.2018

Associate of Arts - Culinary Arts

TSTC West Texas

Associate of Science - Automotive Performance And Repair

Universal Technical Institute

High School Diploma - General Studies

Breckenridge High School

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Matthew McClanahan