Matthew McCloskey
Sinking Spring,PA
Summary
Dynamic solution architect at Coupa with expertise in supplier risk and contracts. Proven track record in designing and implementing innovative solutions that enhance operational efficiency. Skilled in stakeholder communication and internal collaboration, ensuring technology aligns with business objectives for successful project outcomes.
Overview
11
11
years of professional experience
Work History
Sr. Associate Solution Architect
Coupa
Remote
06.2025 - Current
- Responsible for end-to-end implementation of new workflows and modules for new and existing customers.
- Led workshops to gather requirements and define project scopes with stakeholders.
- Analyzed existing systems and identified gaps between current system capabilities and customer requirements.
- Designed innovative solutions to meet client requirements and streamline processes.
- Collaborated with cross-functional teams to align technology with business goals.
- Conducted architecture reviews to identify potential challenges in system implementations.
- Developed detailed design documents outlining system architecture, security measures, data models, and integration points, ensuring clarity for development teams.
- Provided technical support during post-implementation phases including bug fixes, enhancements, upgrades.
Risk Managed Services Consultant
Coupa Software
Remote
10.2022 - 06.2025
- Provided subscription based service to Coupa Risk Assess customers with the following duties:
- Configured and implemented new or enhanced workflows to streamline processes
- Managed analytics, data reporting, and database management to ensure data integrity
- Executed administrative duties to support operational efficiency
- Conducted tier 1 troubleshooting and monitored errors for system reliability
Technical Support Engineer (Risk Assess)
Coupa Software
Pittsburgh, USA
01.2021 - 10.2022
- Used ticketing systems (Salesforce and Jira) to document, track, and solve various software issues over 1,000+ Coupa Risk Assess specific cases.
- Assisted external Coupa Risk Assess administrators with troubleshooting and confirming potential bugs.
- Gathered necessary evidence to create and track bug tickets as they followed a development sprint cycle.
- Authored knowledge base articles and shared subject matter expertise with customers and colleagues.
- Coordinated meetings with Coupa Risk Assess administrators to optimize workflows and resolve issues through configuration change recommendations.
- Executed localization changes and configured modules for Coupa Risk Assess tenants.
Technical Consultant
University of Pittsburgh
Pittsburgh, USA
01.2019 - 12.2020
- Analyzed client needs to propose optimal software applications for unique requirements.
- Applied troubleshooting methods and creative problem solving skills in order to resolve end-user issues for laptops, desktops, and mobile devices.
- Provided in-person technical support to over 500 students and staff at the University of Pittsburgh.
- Used ticketing system (Salesforce) to document and track wide varieties of technical support cases.
- Consulted with coworkers and supervisors to update standard procedures to reflect changing needs among employees and clients.
- Monitored network availability and strength across physical locations on campus.
Software Consultant
Identifor
Pittsburgh, USA
07.2015 - 01.2016
- Researched and evaluated the value of computer software relevant to company goals.
- Determined what software would be most effective, and advised developers on how to implement it.
- Provided quality assurance testing for pre-release software through alpha development.
Education
Bachelor's - Information Science
University of Pittsburgh
Pittsburgh, PA12.2020
Skills
- Requirement gathering
- Architecture review
- Workflow implementation
- Process optimization
- Salesforce
- SQL and HTML
- Microsoft 365 and Google Suite
- Operating systems
- Coupa configuration
- User training
- Public speaking
- Communication skills
Timeline
Sr. Associate Solution Architect
Coupa
06.2025 - Current
Risk Managed Services Consultant
Coupa Software
10.2022 - 06.2025
Technical Support Engineer (Risk Assess)
Coupa Software
01.2021 - 10.2022
Technical Consultant
University of Pittsburgh
01.2019 - 12.2020
Software Consultant
Identifor
07.2015 - 01.2016
Bachelor's - Information Science
University of Pittsburgh