Matthew McConn
Houston,TX
Summary
Dynamic professional with extensive experience in customer service and front desk operations, dedicated to fostering a welcoming environment. Proven ability to enhance service quality through effective problem-solving and multitasking skills. Solid track record in managing administrative tasks while consistently maintaining high levels of customer satisfaction. Unique blend of fast-paced hospitality and restaurant experience, coupled with expertise in financial market trading, brings a distinct skill set that includes accountability and emotional resilience under pressure.
Overview
7
7
years of professional experience
Work History
Day Trader
Self Employed
Houston, TX
09.2024 - Current
- Analyzed market trends to identify profitable trading opportunities.
- Executed trades based on real-time data and technical analysis.
- Developed and implemented risk management strategies for capital preservation.
- Monitored portfolio performance and adjusted positions as needed.
- Utilized advanced trading platforms for order execution and analysis.
- Managed risk effectively using proper position sizing techniques relative to account equity size.
Front Counter Clerk
Serious Bagels LLC
Houston, TX
07.2024 - Current
- Processed customer orders efficiently using point-of-sale system.
- Managed cash register, ensuring accurate transactions and balanced till at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of front counter area to enhance customer experience.
- Very fast paced environment which required me to adapt and multitask being able to take multiple customer orders at one time
- Improved customer satisfaction by providing efficient and friendly service at the front counter.
Barista, E-commerce
Randall’s Food and Drug Co. (Starbucks/E-commerce Grocery Delivery)
01.2022 - 03.2024
- Oversaw operations of Starbucks kiosk located inside Randall's. Managed beverage preparation and customer order processing. Coordinated inventory management and organized product shipments. Maintained kiosk presentation and readiness for daily operations. Fostered teamwork and communication among baristas during shifts. Applied creativity and memory to customize drinks for diverse customer preferences.
- Assisted in e-commerce grocery delivery operations by shopping for customer orders in-store. Bagged groceries and helped customers locate items. Handled customer complaints over the phone and prepared orders for delivery drivers. Maintained punctuality and attention to detail for timely order fulfillment. Communicated with management and customer service for support with item location and order processing.
- Maintained punctual delivery times for consistent customer service experience.
- Trained newly hired employees on routine tasks and customer service.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
Back of House
Chick-Fil-A
10.2020 - 04.2021
- Assisted kitchen staff in preparing a variety of entrees. Operated frying machinery for cooking tasks. Coated chicken for frying. Developed accountability through high customer service standards in a fast-paced environment. Collaborated with team members to enhance teamwork skills.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service
Dairy Ashford Roller Rink
08.2019 - 04.2020
- Assisted with maintenance tasks at skate counter. Supported operations in gift shop. Helped manage concession stand activities. Performed daily labor tasks associated with roller rink operations. Learned valuable skills in organization, cleanliness, culinary practices, time management, and teamwork.
- Offered administrative and customer service support to customers.
- Assessed and resolved customer service problems and executed solutions.
- Trained staff on new product features, ensuring knowledgeable customer service.
Community Service
Westside High school
01.2019 - 02.2019
- Achieved successful restoration of a nature reserve behind the school through dedicated volunteer efforts. Cultivated teamwork and collaboration skills while contributing to community enhancement. Gained insights into the impact of volunteer work on local ecosystems.
- Organized community service projects as part of the summer curriculum, fostering civic responsibility in participants while positively impacting the local area.
- Organized extracurricular activities related to health education, such as wellness fairs or community service projects, fostering a sense of civic responsibility among students.
- Coordinated extracurricular programs that fostered teamwork, leadership skills, and community service values among participating students.
Education
High School Diploma -
Westside High School
Houston, TX05-2020
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Westside High School Baseball
01-2020
Skills
- Mathematical analysis
- Business English proficiency
- Resilience in high-pressure environments
- Self-discipline
- Culinary expertise
- Executing established procedures
- Creative thinking
- Service excellence
- Clear verbal communication
- Maintaining workplace cleanliness
- Customer relationship building
- Point of sale systems
- Time management
- Listening skills
Timeline
Day Trader
Self Employed
09.2024 - Current
Front Counter Clerk
Serious Bagels LLC
07.2024 - Current
Barista, E-commerce
Randall’s Food and Drug Co. (Starbucks/E-commerce Grocery Delivery)
01.2022 - 03.2024
Back of House
Chick-Fil-A
10.2020 - 04.2021
Customer Service
Dairy Ashford Roller Rink
08.2019 - 04.2020
Community Service
Westside High school
01.2019 - 02.2019
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Westside High School Baseball
High School Diploma -
Westside High School