Matthew McCoy
Kent,WA
Summary
Skilled technical and customer support professional with years of experience in varied environments, including everything from enterprise level network and Linux support, supporting a lab full of data scientists, to providing direct end user technical support for a variety of products and services. A lifelong learner who is always excited to acquire a new technical skill to geek out about. Strong communication and written skills. Have planned, executed and fully documented many projects over the years. Looking for a new challenge to increase experience and technical skill set even further.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Full-Time Student
N/A - Student
09.2023 - 08.2024
- Completed Udemy courses to enhance skillset.
- Learned React and NextJS.
- Worked on personal projects involving Kubernetes.
Cloud Support Engineer II
Canonical Ltd
02.2023 - 07.2023
- Provide support for Canonical customers using Cloud Based applications
- Support Landscape, Juju, MAAS and OpenStack products
- General support for Ubuntu host configuration/troubleshooting issues
- Work cases in Ubuntu Cloud Support Queue
- Provide support via email, phone and Google Meet.
Enterprise Linux Administrator
SanMar, Corp.
11.2020 - 02.2023
- Support all Linux and load balancer (F5 Big-IP) resources for SanMar.com site
- Setup and support Kubernetes cluster hosting deployment related applications
- Build, maintain and troubleshoot a mixed-distribution Linux environment
- Supporting Red Hat, CentOS and Rocky Linux hosts
- Build and maintain Nagios monitoring solution for Linux hosts
- Implementing Ansible playbooks to maintain host configurations.
Systems Admin (LINUX)
Institute for Systems Biology
06.2017 - 11.2020
- Build, maintain and troubleshoot a mixed-distribution Linux environment
- Supporting Red Hat, Ubuntu, CentOS and Oracle Linux
- Maintain and support Linux hosted network services such as: BIND(DNS), DHCP, Linux-hosted monitoring tools, LAMP stack web servers
- Maintain and support corporate LAN/WAN
- Install, back-up and support MySQL/Postgres/MariaDB servers.
Network Support Engineer
CDK Global
08.2014 - 03.2016
- Responsible for supporting CDK's site and corporate networks
- Work networking ticket queue
- Plan and implement projects to improve network stability and up-time.
Technical Support Engineer
Mitchell International, Inc
07.2012 - 07.2014
- Responsible for supporting Mitchell's network-connected products
- Advanced network troubleshooting of routing/firewall issues on customer networks
- Handle difficult case escalations.
Senior Network Engineer
eBay, Inc.
06.2007 - 12.2010
- Supported eBay site and corporate networks (Cisco routers and switches)
- Provided On-Call after-hours support for entire eBay network
- Day-to-day trouble tickets and issue troubleshooting.
Senior Network Engineer
eBay, Inc.
06.2003 - 08.2005
- Supported eBay site and corporate networks (Cisco routers and switches)
- Wrote network monitoring tools in PERL/MySQL
- Provided On-Call after-hours support for entire eBay network
- Day-to-day trouble tickets and issue troubleshooting.
Network Administrator
Intuit, Inc.
11.2000 - 05.2003
- Provided primary site LAN/WAN support for a campus of 1200 demanding users
- Plan/design improvements to LAN infrastructure
- Managed and supported remote access for entire campus
- Configuring and supporting Cisco equipment (Primarily Catalyst 6500s)
- Day to day support of clients in mixed network OS environment (Novell, NT Domains, UNIX).
Education
B.A. in History -
University of Washington
Seattle, WA06.2012
Skills
- Strong customer service skills learned by providing customer service and support in wide variety of challenging environments
- Several years of experience supporting large number of Linux hosts in production Enterprise environment, both as Linux Administrator and Network Administrator, with multiple employers
- Supported heterogeneous mixture of different Linux distributions, including bare metal, VM and container based hosts
- Experience installing, configuring and troubleshooting DNS servers, primarily BIND
- Plentiful experience configuring and troubleshooting LDAP, NIS, NTP, DHCP and SNMP based applications and tools
- Linux/UNIX Administration experience, primarily with Ubuntu, Red Hat Enterprise Linux(RHEL), CentOS and Rocky Linux
- Experience using Ansible playbooks to push out host configuration changes
- Bash shell scripting experience
- Python 3x scripting experience
- Installation and maintenance of Linux/UNIX based monitoring tools
- Experience with Red Hat Enterprise tools, such as Satellite, Spacewalk and Ansible
- Linux Certifications including Kubernetes (See Certifications section for details)
- Experience with Docker, Kubernetes, and LXC/LXD containers
- Five years experience of supporting high-availability ecommerce website (eBay, Inc)
- Several years experience as network engineer, which aids greatly when troubleshooting Linux/UNIX networking issues
- Django coding experience
- Several years experience installing, configuring and supporting Cisco routers and switches
- Strong written and verbal communications skills
Certification
- Certified Kubernetes Administrator (CKA)
- Linux Professional Institute Linux Administrator Certification (LPIC-1)
- Linux Professional Institute Linux Administrator Certification (LPIC-2)
- CompTIA Linux+ Certification
References
- Andrew Gillham, Alliant Energy, Manager of Network and Telecom, (408) 646-0762
- Brad Averch, PayPal, Inc., Network Engineer III, (303) 949-6340
- Matthew Herlth, Barracuda Networks, Systems Administrator Manager, (408) 476-6794
- Scott Maase, Northrop Grumman, Principal End User Support, (858) 232-3737
- Danny Pinsker, TerraPower LLC, Network Engineer, (206) 251-9630
Timeline
Full-Time Student
N/A - Student
09.2023 - 08.2024
Cloud Support Engineer II
Canonical Ltd
02.2023 - 07.2023
Enterprise Linux Administrator
SanMar, Corp.
11.2020 - 02.2023
Systems Admin (LINUX)
Institute for Systems Biology
06.2017 - 11.2020
Network Support Engineer
CDK Global
08.2014 - 03.2016
Technical Support Engineer
Mitchell International, Inc
07.2012 - 07.2014
Senior Network Engineer
eBay, Inc.
06.2007 - 12.2010
Senior Network Engineer
eBay, Inc.
06.2003 - 08.2005
Network Administrator
Intuit, Inc.
11.2000 - 05.2003
B.A. in History -
University of Washington
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