Matthew McDonald
Moody,AL
Summary
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
12
12
years of professional experience
Work History
Post Closing Denior Insuring Specialist
MortgageRight
Birmingham, AL
10.2019 - Current
- Reviewed documents for accuracy prior to submission or publication.
- Maintained accurate records of customer interactions and feedback.
- Generated reports to track performance metrics of team members.
- Assisted in developing strategies to increase customer satisfaction levels.
- Conducted regular meetings with staff to review progress and address any concerns.
- Coordinated with other departments to ensure efficient workflow processes.
- Audited loan files for accuracy upon completion of the post-closing process.
- Analyzed data related to mortgage loans for accuracy and completeness during post-close process.
- Reviewed post-closing documents to ensure accuracy and completeness.
Manager
AMC Theaters
01.2017 - 10.2019
- Provided outstanding customer service is a fast-paced environment
- Managed opening and closing, as well as handling financial transactions
- Responsible for employee scheduling, training, and supervision
- Maintained respectful relationships with employees and upper management and served as a central point of contact
- Maintained a neat and orderly facility.
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with regulatory requirements and industry standards.
- Provided leadership during times of organizational change or crisis situations.
Assistant Manager
Carmike Cinemas
12.2014 - 12.2016
- Responsible for providing excellent customer service in a high traffic environment
- Responsible for training new hires and employee supervision
- Maintained appropriate inventory of needed supplies and managed the Communicated with employees and upper management daily.
Office Assistant - Full Time
Gina H. McDonald & Associates
05.2012 - 10.2014
- Managed front desk area, including greeting visitors, answering client questions, and answering phone calls
- Responsible for scheduling appointments and accepting payments
- Created legal documents and maintained a physical and virtual document filing pencil
- Served as a central point of contact for the office and provided administrative support
- Set up and managed office policies and procedures
- Worked diligently to maintain client confidentiality and adhere to all company policies
- Continued to work part-time until March of 2019.
Education
High School Diploma -
Spain Park High School
Birmingham, AL05-2012
Skills
- Responsible
- Friendly
- Professional
- Reliable
- Multi-tasker
- Financial Management
- Adaptable
- Personal Integrity
- Strong Work Ethic
- Expert Problem Solving
- Advanced Communication
- Supply Management
- Customer Relations
- Management collaboration
- Documentation Management
- Adaptability
- Decision-Making
- Interpersonal Skills
- Process Improvement
Timeline
Post Closing Denior Insuring Specialist
MortgageRight
10.2019 - Current
Manager
AMC Theaters
01.2017 - 10.2019
Assistant Manager
Carmike Cinemas
12.2014 - 12.2016
Office Assistant - Full Time
Gina H. McDonald & Associates
05.2012 - 10.2014
High School Diploma -
Spain Park High School
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