Matthew McElroen
San Francisco,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Every position I have held, I have excelled at through diligence and a competitive nature.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
The Sherwood
07.2023 - Current
- Reported issues to higher management with great detail.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved sales by 10% over previous year
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Sales Manager/Representative
New Alchemy Distilling
12.2021 - Current
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Evaluated performance against goals and implemented appropriate development plans.
Beverage Director
Slainte Group
03.2021 - 12.2021
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Purchased Spirits, Beers, Wine and cultivated strong vendor relationships.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Coordinated with event planners to provide exceptional service for private parties and corporate functions.
General Manager
31st Union
07.2019 - 03.2021
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Developed and launched business management software system in order to streamline ordering via web based platform.
- Enhanced operational efficiency and productivity by implementing new POS systems, QR menus, and contactless service.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Managed staff of 30 employees
- Held weekly meetings with Ownership and Head Chef to identify techniques to overcome sales obstacles.
- Increased revenue streams during SIP by reducing costs, managing schedules and performing variance of tasks to cover loss of staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Carefully interviewed, selected, trained and supervised staff.
Bar Manager/Bartender
Rockfish
05.2016 - 10.2018
- Reconciled cash and credit card transactions to maintain accurate records.
- Controlled purchases and inventory by negotiating prices and contracts with over six vendors.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained and supervised staff.
- Led and directed team members on effective methods, operations and procedures.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- $10,000 average ring for both bars
Lead Bartender
Park Corner Bistro
05.2016 - 10.2018
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Bar Manager
Stella Alpina Osteria
03.2008 - 09.2014
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Improved customer service rankings by resolving issues quickly and accurately.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Checked ID cards and verified bar guests were of legal age.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
Education
Certificate of Completion in - Physical Therapy And Acupressure
Lanna Thai Traditional Medical School
Chiang Mai, Thailand02.2016
Bachelor of Arts - Studio Arts
Sacramento State University
Sacramento07.2005
Associate of Arts - Fine Arts/General Ed
Sierra College
Rocklin, CA06.2001
Skills
- Sales Leadership
- Management Team Building
- Account Management
- Customer Trend Analysis
- Performance Improvements
- Competitive Analysis
- Budgeting and finance
- Revenue Forecasting
- Relationship Building
- B to B sales
- Client Base Retention
- Sales Quota Management
- Decisive
- Customer Service
- Strategic Planning
- New Hire Onboarding
- Product Knowledge
Accomplishments
- Developed website and ordering system for online ordering, which lead to increased profits during the 2020 pandemic.
- Developed my own inventory system that has been used in multiple businesses in order to track inventory and control costs.
- Increased brand awareness for Local Distillery in the Bay area by bringing in large and well known clients
- Increased revenue in multiple markets by understanding trends and how they work in specific environments.
- Developed multiple people into successful roles as employees and leadership positions
Certification
- Certified ServSafe Food Protection Manager, 8/1/2019-8/1/2024
- TIPS and LEAD training
Additional Information
I started my working career as a Dishwasher at the age of 15 and when I was 17 I started living on my own during my last year of High School. My drive to succeed is for my family and to continuously build a better life for myself. I have a passion for everything that I do, and am hungry for knowledge. My management style is creating a team atmosphere where everyone trusts each other and holds each other accountable. My job as a manager or my job as a new employee, is to have as much knowledge and learn what I can. Other than that, I'm a very easy going person who like to keep things light, make jokes, and have good conversations.
Travel
World traveled with over 40 countries in my passports. Traveling the world and experiencing cultures has been one of the best teachers for me. Not only am I humbled by the people I have met along the way, but I have appreciation for what I have
Languages
Spanish
Professional Working
Timeline
General Manager
The Sherwood
07.2023 - Current
Sales Manager/Representative
New Alchemy Distilling
12.2021 - Current
Beverage Director
Slainte Group
03.2021 - 12.2021
General Manager
31st Union
07.2019 - 03.2021
Bar Manager/Bartender
Rockfish
05.2016 - 10.2018
Lead Bartender
Park Corner Bistro
05.2016 - 10.2018
Bar Manager
Stella Alpina Osteria
03.2008 - 09.2014
Certificate of Completion in - Physical Therapy And Acupressure
Lanna Thai Traditional Medical School
Bachelor of Arts - Studio Arts
Sacramento State University
Associate of Arts - Fine Arts/General Ed
Sierra College
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