Matthew McGuire
Riverview,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Property Claims Adjuster
Progressive Insurance
Saint Petersburg, Florida
11.2021 - 08.2023
- Investigated property damage claims to determine coverage and liability.
- Conducted field investigations, interviews, inspections, and surveys.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Analyzed claim data such as photographs, diagrams, witness statements, and police reports.
- Negotiated settlements with claimants to resolve disputes.
- Assessed the value of damaged items based on market trends and depreciation factors.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Provided guidance to claimants regarding the claims process and documentation needed for payment processing.
- Reviewed contracts related to insured properties for language related to coverage limits.
- Adhered to company policies and procedures when handling claims.
Licensed Insurance Sales Agent
Progressive Insurance
Riverview, FL
08.2016 - 07.2023
- Provided advice on financial planning and insurance policies.
- Resolved customer inquiries and complaints in a timely manner.
- Built relationships with existing clients by providing exceptional service.
- Identified cross-selling opportunities among existing customers.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Assisted clients in selecting appropriate coverage options for their needs.
- Reviewed insurance policies periodically to make sure they meet customer needs.
- Exceeded company sales goals for new policies.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Analyzed customer feedback to improve sales strategies and tactics.
- Maintained accurate records of client information in CRM software system.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
Preservation Coordinator
Cyprexx Services LLC
Tampa, FL
07.2010 - 09.2014
- Organized and coordinated bid requests, bids, contracts, and invoices.
- Managed the scheduling of contractors to complete preservation work orders.
- Prepared estimates for repair costs associated with maintenance and repairs on properties.
- Removed debris from properties in accordance with client standards.
- Completed various administrative tasks such as data entry into company software programs.
- Provided excellent customer service while communicating with vendors, contractors and clients via phone or email correspondence.
Operations Manager
Suburban Molding Co, Inc
Union City , PA
10.1997 - 12.2006
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Presented performance and productivity reports to supervisors.
- Collaborated with team leaders on quality audits.
Education
Business Administration and Management
St. Bonaventure University
Saint Bonaventure, NYSkills
- Understanding of Insurance Policies
- Settlement Negotiations
- Relationship Building
- Coverage Assessment
- Business Planning
- Customer Retention
- Process Improvement
- Production
- Customer Service
- Goal Attainment
- Budgeting and Cost Control
- Decision-making
- Multitasking
- Problem resolution
Certification
- license Number W344550
6-20 Adjuster License -All lines
Issued 12/09/2021
20-44 Personal Lines-
Issued 09/08/2016
Timeline
Property Claims Adjuster
Progressive Insurance
11.2021 - 08.2023
Licensed Insurance Sales Agent
Progressive Insurance
08.2016 - 07.2023
Preservation Coordinator
Cyprexx Services LLC
07.2010 - 09.2014
Operations Manager
Suburban Molding Co, Inc
10.1997 - 12.2006
Business Administration and Management
St. Bonaventure University
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