Summary
Overview
Work History
Education
Skills
Refrences
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Affiliations
Timeline
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Matthew McInerney

Fort Myers,Florida

Summary

I've accumulated more then a few hundred plus hours with continuing educational classes for my Florida State Pharmacy technician licenses as well for my PTCB (The Pharmacy Technician Certification Board) which I am still certified, and will continue to be certified in.

Extremely friendly, skilled at patient relations, electronic charting and assessments. Well-trained and motivated to exceed expectations. Proven to bring results and work in fast-paced environments. I am an incredibly fast learner, I also posses a very impressive memory when it comes to patient names and date of births.

I treat everyone with the highest level of respect, understanding, as well as bringing a happy face to each person I interact with. my goal is to make every person feel that they have been heard and have someone to rely on. Im also organized and a dependable candidate successful at managing multiple priorities with a positive attitude, with a willingness to take on added responsibilities

Overview

6
6
years of professional experience

Work History

Certified Pharmacy Technician

Walgreen's Pharmacy
01.2020 - Current
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Managed opening and closing duties for pharmacy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Immunization Specialist

Walgreens
01.2021 - Current
  • Improved patient immunization rates by developing and implementing targeted outreach programs.
  • Analyzed data trends to identify areas of improvement in vaccination coverage rates, implementing targeted interventions as needed.
  • Optimized clinic workflows to minimize patient wait times while ensuring safe and efficient vaccine administration.
  • Mentored new team members on proper vaccine handling techniques, storage requirements, and administration procedures.
  • Enhanced patient experience by providing compassionate care during vaccine consultations and appointments.
  • Upheld correct protocols for infection prevention and control
  • Collaborated with other healthcare professionals to develop comprehensive care plans.
  • Scheduled tests and procedures for patients needing additional or specialized care.

Customer Service Representative

Walgreens
01.2018 - 01.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Pivot Charter E Learning Acadamy
Fort Myers, FL
05.2017

Skills

  • Problem-Solving Skills
  • Data Management
  • Attention to detail
  • Interpersonal skills
  • Patient Confidentiality
  • Emotional Intelligence
  • Management Support

Refrences

Lisa Bernard - Former surgical nurse supervisor


Phone (781)405-5046


email - Laplab59@yahoo.com


.

Libby Swartz - Restaurant supervisor/manager 


Phone - (239)600-5518


Email - libbyswartz@gmail.com

.

Nicole Bell - General Manager at Quality Suites 


Phone - (239)692-1586


Email - Nicole.bell@privhotels.com

Affiliations

  • Chess
  • Poker
  • Music
  • Billiards/Darts
  • Writing
  • Cooking
  • Trivia Games

Timeline

Immunization Specialist

Walgreens
01.2021 - Current

Certified Pharmacy Technician

Walgreen's Pharmacy
01.2020 - Current

Customer Service Representative

Walgreens
01.2018 - 01.2019

High School Diploma -

Pivot Charter E Learning Acadamy

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Matthew McInerney