Matthew McKinley
Tampa,FL
Summary
Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Overview
16
16
years of professional experience
Work History
Server Shift Leader
Esposito's Italian Restaurant
2022.11 - Current
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
Server Captain
Devito's Italian Specialties
2020.09 - 2022.10
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Head Bartender
Wyndham Grand Clearwater Beach
2017.06 - 2020.08
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Bartender/Server
Alfano"s Italian Restaurant
2015.11 - 2017.05
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Head Bartender/Bar Manager
Bob Heilman's Beachcomber Restaurant
2007.11 - 2015.11
- Improved and applied social media marketing strategies to increase patronage.
- Increased bar revenue through development and marketing of featured cocktails.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
Education
Bachelor of Arts - Public Administration/ Accounting
Fordham University
The Bronx, NYSkills
- Customer relationship management
- Dining room logistics
- Food safety
- Dining room management
- Hospitality administration
- Marketing initiatives
- Upselling techniques
- Bill computation
- Accurate money handling
- Wine service
- Food and beverage pairings
- Cash handling
- High-volume dining
- Bar terminology
- Wine knowledge
- Guest relations management
Timeline
Server Shift Leader
Esposito's Italian Restaurant
2022.11 - Current
Server Captain
Devito's Italian Specialties
2020.09 - 2022.10
Head Bartender
Wyndham Grand Clearwater Beach
2017.06 - 2020.08
Bartender/Server
Alfano"s Italian Restaurant
2015.11 - 2017.05
Head Bartender/Bar Manager
Bob Heilman's Beachcomber Restaurant
2007.11 - 2015.11
Bachelor of Arts - Public Administration/ Accounting
Fordham University
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