Matthew McKinney
Redding,California
Summary
Excelled at every job oppurtunity that I have been afforded.
Every employer that I have had would gladly have me back and would also higly reccomend me. (Though sad to see me go.)
Professionalism means doing your job correctly and efficiently without sacrificing integrity or safety.
If given the chance at this career, I know that I will be a valuable asset to your team.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Hassan & Sons Inc
08.2022 - Current
- Daily Inspections (Pumps and Sumps)
- Opening and Closing
- Food Preparation
- Ordering for Frozen Foods and Open Air Deli
- Managing/Stocking Open Air Deli
- Managing/Stocking Cooler
- Responding to customer requests for products, services, and company information.
- Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibiting high energy and professionalism when dealing with clients and staff.
- Providing excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborating with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Responding proactively and positively to rapid change.
- Maintain clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Census Enumerator
US Census Bureau
06.2020 - 03.2021
- Increased response rates by addressing concerns and answering questions regarding the importance of accurate census data.
- Adapted quickly to changing circumstances, including inclement weather and challenging neighborhood conditions during fieldwork.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Navigated difficult situations professionally, such as dealing with uncooperative respondents or resolving conflicts among team members.
Transport Technician
Methodist Hospital -Currently USC Hospital Arcadia
04.2002 - 07.2004
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
Education
No Degree - Biological Sciences
University of Southern California
Los Angeles, CAHigh School Diploma -
Loyola High School
Los Angeles, CA05-2001
Skills
- Strong Work Ethic
- Attention to Detail
- Quick Learner
- Motivated when part of a good Team
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Additional Information
References
- Gary Andre (Former Co-Worker, Power Market)
(530) 941-9234
- Allen Grave (Current Manager, Power Market
(530) 953-6056
- Rhonda Vazquez (Former Manager, Power Market)
(760) 777-5796
- Paul Heinz (Co-Worker, Power Market)
(530) 526-3544
Timeline
Customer Service Representative
Hassan & Sons Inc
08.2022 - Current
Census Enumerator
US Census Bureau
06.2020 - 03.2021
Transport Technician
Methodist Hospital -Currently USC Hospital Arcadia
04.2002 - 07.2004
No Degree - Biological Sciences
University of Southern California
High School Diploma -
Loyola High School
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