Matthew McKnight
Ashburn,VA
Summary
Innovative hospitality leader with many years of experience. Adept at providing fantastic customer service and holding employees to excellent standards. Adaptable to fast paced environments and knowledgeable about modern computer programs and financial systems.
Overview
13
13
years of professional experience
Work History
Director of Rooms
Salamander Middleburg
Middleburg, VA
06.2023 - Current
- Managed daily operations of front office, guest experience, housekeeping and reservations departments in a Forbes triple five star and AAA five diamond rated luxury resort.
- Actively participated in the decision-making process of the Resort's Executive Committee
- Oversaw budgeting process for Rooms Division departments; monitored labor costs and other expenses to ensure maximum profitability.
- Established performance standards for all divisions within the Rooms Department; evaluated staff performance against these standards.
- Conducted regular meetings with department heads to review progress towards goals; identified areas needing improvement.
Director of Housekeeping
Salamander Middleburg
Middleburg, VA
03.2022 - 06.2023
- Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
- Compiled reports on housekeeping activities including staffing levels, budgeting information and occupancy rates.
- Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
- Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
- Evaluated new products or technologies that could enhance operational efficiency or reduce costs.
Director of Housekeeping
The Historic Cavalier Hotel & Beach Club
Virginia Beach, VA
11.2020 - 03.2022
- Ensured efficient management of the Housekeeping Department encompassing rooms, public space, and mini bar.
- Oversaw the optimization of scheduling processes, inventory control measures,labor productivity monitoring,budget allocation,and maintenance of cleanliness standards.
- Contract management for 3rd party linen and overnight cleaning
- Successfully built a skilled workforce through recruitment, hiring, training, and employee retention.
Housekeeping Manager
Montage International - Sagamore Pendry Baltimore
Baltimore, MD
06.2018 - 05.2020
- Led a team as Department Head
- Oversaw the operational functions of the Housekeeping Department, ensuring standards were consistently met for room cleanliness, maintenance of public spaces, and upkeep of uniforms.
- Oversaw scheduling, inventory control, labor productivity, budgeting and ensured adherence to cleanliness standards.
- Handled the contractual responsibilities for 3rd party linen and overnight cleaning.
- Achieved optimal performance by recruiting, hiring, training, and retaining employees.
Guest Relations Manager
Montage International - Sagamore Pendry Baltimore
Baltimore, MD
11.2016 - 06.2018
- Played a key role in establishing a prestigious hotel and brand through active participation in the pre-launch phase
- Ensured superior guest experience through active participation in industry-leading organizations such as Forbes, Virtuoso, and AMEX FH&R
- Led and managed multiple teams including Front Desk, Concierge, Bell, and Door to ensure smooth operations.
- Recruited, hired, trained, and retained employees.
- Served as MOD regularly.
Front Office Manager
Kimpton Hotel Monaco Baltimore
Baltimore, MD
12.2015 - 11.2016
- Served as Department Head
- Oversaw operations and took charge of Guest Services, comprising the Front Desk, Concierge, and Bell.
- Oversaw scheduling, inventory management, and budgeting while upholding excellent guest service standards
- Recruited, hired, trained, and retained staff
- Consistently fulfilled the duties of MOD role.
Front Office Manager
Aloft Mount Laurel
Mount Laurel, NJ
09.2013 - 12.2015
- Served as Department Head
- Managed the operations of the Front Desk, grab and go F&B operation, and hotel shuttle to ensure efficiency.
- Oversaw and optimized scheduling, inventory and guest service standards effectively
- Successfully managed employee lifecycle from recruitment to retention
- Consistently performs duties of MOD.
Disney College Program
Walt Disney World Parks & Resort
Orlando, FL
01.2012 - 06.2012
- Worked in synergy with fellow cast members to create memorable experiences during internship as an entertainment cast member.
- Enhanced guests' experience by providing seamless interaction in various character settings
- Consistently upheld the standards of Disney's legendary guest service.
- Diligently coordinated and maintained the time and schedule for Character performances.
Education
Bachelor of Arts - Public Relations
The Pennsylvania State University
University Park, PASkills
- Revenue optimization
- Performance Analysis
- Guest satisfaction
- Staff Development
- Standard Operating Procedures
- Property Management Systems
Timeline
Director of Rooms
Salamander Middleburg
06.2023 - Current
Director of Housekeeping
Salamander Middleburg
03.2022 - 06.2023
Director of Housekeeping
The Historic Cavalier Hotel & Beach Club
11.2020 - 03.2022
Housekeeping Manager
Montage International - Sagamore Pendry Baltimore
06.2018 - 05.2020
Guest Relations Manager
Montage International - Sagamore Pendry Baltimore
11.2016 - 06.2018
Front Office Manager
Kimpton Hotel Monaco Baltimore
12.2015 - 11.2016
Front Office Manager
Aloft Mount Laurel
09.2013 - 12.2015
Disney College Program
Walt Disney World Parks & Resort
01.2012 - 06.2012
Bachelor of Arts - Public Relations
The Pennsylvania State University