Matthew Mclean
Windsor Mill,MD
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
12
12
years of professional experience
Work History
Senior Representative Client Processing
T. Rowe Price
01.2021 - Current
- Collaborated with cross-functional teams to achieve shared objectives and project milestones.
- Responsible for responding to client inquiries via mail and email to assist with transaction requests, resolve issues, provide relevant information pertaining clients accounts, and troubleshoot technical issues with client accounts.
- Act as training support for the department; ensuring a smooth and clear training process for all new hires
- Supported team members in their daily tasks, fostering a cohesive and productive work environment.
Customer Service Resolution Specialist
IKEA
10.2020 - 01.2021
- Provided customers with an open forum to express their concerns while providing them with prompt and empathetic professional service.
- Recorded details of conversations, complaints and actions taken in CRM.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Service and Engagement Team Leader
Target Corporation
04.2013 - 09.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Educated staff on organizational mission and goals to help employees achieve success.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Led and assisted the entire Service and Engagement team consisting of cashiers, cart-attendants, and service desk team members.
- Interviewed and determined applicant suitability for all Service and Engagement positions by analyzing responses and comparing qualification to varying job requirements.
Education
Master of Science - Human Resources Management
University of Maryland - College Park
College Park, MD06.2024
Bachelor of Arts - Communication Studies
Towson University
Towson, MD08.2016
Associate of Arts - Communications
The Community College of Baltimore County
Owings, MD08.2012
Skills
- Customer Support
- Paperwork Processing
- Business growth and retention
- Teamwork and Collaboration
- Problem-solving abilities
Accomplishments
- Target Corporation Employee of the Month in May 2016 and September 2019
- Target Corporation "Best Performance" award in April 2020
Timeline
Senior Representative Client Processing
T. Rowe Price
01.2021 - Current
Customer Service Resolution Specialist
IKEA
10.2020 - 01.2021
Service and Engagement Team Leader
Target Corporation
04.2013 - 09.2020
Master of Science - Human Resources Management
University of Maryland - College Park
Bachelor of Arts - Communication Studies
Towson University
Associate of Arts - Communications
The Community College of Baltimore County
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