Matthew McLeod
Vice President of Operations
Charlotte ,NC
Summary
High-achieving senior executive bringing expertise in business planning, revenue development and change management. Offers 9+ years of leadership in the telecommunication construction industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment. A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
5
5
Certificates
Work History
VP of Operations
Converge Communication Technologies
Cornelius, NC
06.2023 - Current
- Managed all operational decisions for multi-million dollar operational retinue with high level clientele
- Increased gross profit margin by 8% and increased revenue by 20% within first 6 months of hiring
- Introduced comprehensive benefits package for employees increasing employee retention and improving overall employee satisfaction
- Conducted detailed analysis of company financial information and oversaw preparation of related reports.
- Oversaw budgets, payroll, and accounts payable and receivable.
- Directed budget development, creation of budgetary controls and recordkeeping systems and investment management.
- Oversaw deployment of strategic business plans to accomplish accounting, compliance, and revenue targets.
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Streamlined operations to maximize business efficiency and profits.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep projects on track.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Devised systems to monitor, evaluate and track operational achievements.
Enterprise Project Manager
AFL Enterprise Services
Charlotte, NC
11.2019 - 05.2023
- Managed all telecom operations for Wells Fargo footprint in and around Charlotte, NC (9 campuses in NC/SC including 1.5 million square foot Wells Fargo CIC campus)
- Managed stable of Projects with revenue of over $9 million annually with 35+ direct reports
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
- Procured materials for project and managed vendors throughout project
- Coordinated with purchasing to ensure that requested material was received and sent to appropriate job
- Provided information and direction for estimators during estimation process
- Developed understanding of client's culture, key stakeholders, and processes
- Prepared look-ahead documents and weekly/monthly progress reports
- Coordinated meetings, scheduling, submitting deliverables, and addressing outstanding open items as requested by clients
- Submitted pertinent information to stakeholders and worked through any issues or changes
- Resolved project delays and conflicts to meet project construction goals
- Communicated project goals through weekly update meetings with key personnel
- Met with stakeholders to determine needs and built plan of action to produce results on time, within budget, and to standards of company and to customers expectations
Senior Specialty Services Programmer
AFL Enterprise Services
Charlotte, NC
11.2019 - 01.2022
- Lead efforts to design and deploy large commercial security installations, with multiple multi-million dollar efforts completed
- Worked with stakeholders to define software requirements to locate and implement robust solutions to meet client requirements for functionality, scalability, and performance
- Tested and deployed scalable and highly available software products
- Prepared detailed reports on updates to project specifications, progress, identified conflicts, and team activities
- Performed programming and maintenance of high-tech security systems, which included access control, alarms, and video surveillance systems from industry leading companies (Bosch, Kantech, ITC, Paxton, Genetec, etc.)
- Maintained accurate records of customer service calls and inputted all information into company's database
- Educated customers on proper ways to use security systems after completing tests and repairs
Senior Operations Lead
AFL Enterprise Services
Charlotte, NC
10.2018 - 10.2019
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets
- Maintained clean, safe work area in compliance with corporate EHS/OSHA standards and ensured that all work was completed in accordance with established safety procedures
- Interacted with multiple teams to demonstrate high standards and mitigate issues effectively
- Provided input to project management team regarding performance and delivered performance feedback
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions
- Tracked and maintained scope of work throughout projects and worked with stakeholder to initiate and fulfill change requests to ensure project completion
- Informed supervisor of production issues and concerns and provided potential solutions
- Directed and/or trained technicians to install, maintain, or repair cabling, equipment, or fixtures
- Facilitated assistance from hardware and software vendors when necessary
Data Center Operations Manager
AFL Enterprise Services
Charlotte, NC
09.2017 - 09.2018
- Worked directly with Wells Fargo Data Center Management in planning and execution of large scale server build-outs, restacks, and refreshes
- Managed team of 20+ Personnel spread over a 3 shifts/24 hour operation
- Assisted with process improvements and informed best practices in data center operations
- Generated metrics to provide details of performance in diverse range of areas
- Reviewed network design and set up copper and fiber-optic cabling infrastructures
- Identified and helped create process improvements relevant to data center environment
- Managed work and priorities through ticketing system
- Performed both routine and emergency service network cabling and rack and stack following proper CI protocol and change management processes
- Performed initial configuration and provision for deployment: servers, network gear, and various infrastructure-related equipment
- Performed special customer requests in accordance with their respective SLAs
- Performed stringent hardware qualification testing on new hardware configurations and approved them for production deployment
- Produced reports to management on metrics and project status
- Provided prompt response to customer trouble tickets, requesting equipment reboots, circuit testing, etc.
- Supported development teams on system deployments and performance optimization
Data Center Lead Technician
AFL Enterprise Services
Charlotte, NC
05.2015 - 08.2017
- Performed both routine and emergency service network cabling and rack and stack following proper CR protocol and change management processes for two data centers and over 30 independent labs for Wells Fargo
- Planned, scheduled, and delegated daily work to team of 10+ employees.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Performed initial configuration and provision for deployment: servers, network gear, and various infrastructure-related equipment
- Supported development teams on system deployments and performance optimization
- Installed and serviced cabling infrastructure and devices for data, audio visual, and CCTV; (includes pre-wiring, installation, termination, testing, reporting, and labeling per specifications and drawings)
- Moved and installed shelves, power strips, rails, servers, switches, and other equipment
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip
- Entered device locations and cable connections into database
- Provided prompt response to customer trouble tickets
- Mentored junior technicians in maintenance, repair, and reporting duties.
Cable Apprentice
PRO-TEL
Charlotte, NC
06.2011 - 04.2015
- Contributed as member of project team, installing cable, fiber, and hardware
- Completed detailed and accurate paperwork
- Worked in variety of environments from construction sites to finished corporate offices
- Loaded and unloaded construction materials to prepare for use in construction
- Followed supervisor instructions to complete tasks on time
- Operated company vehicles to transport materials and equipment
- Volunteered for additional assignments during peak work periods to keep tasks on schedule
Education
Associate of Applied Science - Cybersecurity
Rowan Cabarrus Community College
Concord 01.2022 - Current
High School Diploma -
Hickory Grove Christian School
Charlotte, NC 05.2010 - 2014.05
Skills
Policy and procedure development
undefinedCertification
Bosch BVMS
Accomplishments
- Supervised teams of 35+ staff members on multiple high level projects
- Used Microsoft Excel and Microsoft Teams to develop inventory tracking spreadsheets, staff management documentation, and developed large wiki databases that became the SOP documentation for the multi-million nationwide "Clean Slate" rollout for Wells Fargo
- Completed the "Clean Slate" Project on time and $150,000 under budget
- Lead teams in the installation of multiple $5+ million server rollouts (Spliggity, Splunk, Hitachi, Azure, etc.)
- Lead the team that installed the first Azure environment used by Wells Fargo
Timeline
VP of Operations
Converge Communication Technologies
06.2023 - Current
Commscope SYSTIMAX Installation & Maintenance
10-2022
Associate of Applied Science - Cybersecurity
Rowan Cabarrus Community College
01.2022 - Current
Enterprise Project Manager
AFL Enterprise Services
11.2019 - 05.2023
Senior Specialty Services Programmer
AFL Enterprise Services
11.2019 - 01.2022
Senior Operations Lead
AFL Enterprise Services
10.2018 - 10.2019
Data Center Operations Manager
AFL Enterprise Services
09.2017 - 09.2018
Data Center Lead Technician
AFL Enterprise Services
05.2015 - 08.2017
Cable Apprentice
PRO-TEL
06.2011 - 04.2015
High School Diploma -
Hickory Grove Christian School
05.2010 - 2014.05
Bosch BVMS
2020-08
Bosch Access Control
2020-08
Genetec BMS
20201
Kantech Access Control
2021-01
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