Matthew McManus
Islip,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Wearhouse and Customer Service Team Member
CoCo Events NYC
03.2015 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Glazier/Auto Glass Technician
Champion Glass
02.2022 - 01.2023
- Kept work areas organized, clean and free of hazards.
- Replaced windshields and windows in vans, trucks and cars.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
Golf Course Starter Assistant
Southward Ho Country Club
08.2016 - 02.2022
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Kept golf course equipment stored properly and reported maintenance needs.
- Monitored first tee, tee off times and turn times to anticipate schedule problems.
- Built and established positive relationships with patrons, team members and supervisors.
Crew Member
Trader Joe’s
12.2020 - 04.2021
- Communicated with customers and staff politely and professionally to uphold store standards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
Education
Certificate - Niskayuna, NY
Windmill Technology Technician Certification
GE Renewable Energy Learning Center,Niskayuna, NY08.2021
Associate of Applied Science - Liberal Arts And Sciences
Suffolk Community College,
Selden, NY05.2021
Skills
- Complaint resolutions
- Attention to detail
- Leadership
- Computer literacy
- Customer service
- Written and verbal communication
- Relationship building
- Quick learning
- Teamwork
- Strategic planning
- Problem-solving
Profession Relevant Skills
- Capable of handling a variety of disputes and facilitating quick and efficient resolutions.
- Proven ability to multitask while providing exceptional customer service.
- Proficient understanding of Microsoft Word, Excel and Access.
- Knowledgeable of common office electronics and tech support.
- Passionate about promoting lasting customer satisfaction.
- Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.
- Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.
- Able to thrive and meet company standards in a team setting.
- Successful at satisfying different types of customers with creative and knowledgeable solutions.
Timeline
Glazier/Auto Glass Technician
Champion Glass
02.2022 - 01.2023
Crew Member
Trader Joe’s
12.2020 - 04.2021
Golf Course Starter Assistant
Southward Ho Country Club
08.2016 - 02.2022
Wearhouse and Customer Service Team Member
CoCo Events NYC
03.2015 - Current
Certificate - Niskayuna, NY
Windmill Technology Technician Certification
Associate of Applied Science - Liberal Arts And Sciences
Suffolk Community College,
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