Matthew McQuinn
Gardner
Summary
Over 20 years of experience in the AWP/Equipment Industry with expertise in managing all aspects of a business. Quadrupled service sales revenues and doubled parts sales, consistently exceeding revenue targets. Skilled in succession planning, P&L, and budget management. Successfully managed service department for a large multi-billion-dollar rental company, excelling in equipment servicing, maintenance, new maintenance programs implementation, and staff training. Proficient in organizational integration and implementing new ideas to improve profitability and efficiency through the 5S organizational program. Strong leadership, communication, relationship-building, and analysis skills in high-stress environments. Knowledgeable in safety guidelines compliance with ANSI, DOT, MSDS, OSHA, and MSHA requirements.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Branch Manager
Deutz Power Center Midwest
07.2018 - Current
- Manage day-to-day operations as the Branch Manager effectively overseeing the MO, IA, KS, NE, CO, WY territory
- Highly Engaged in current project for Future States Growth initiative and Project lead for the Labor Pillar
- Manage a Sales team with a high level of engagement
- Maintain P&L for Location
- Budget and Forecast for all departments in the location
- Oversee and align with Regional Managers, the operational standards, while understanding the corporate goals and policies, ensuring efficiency and productivity
- Develop and implement strategic plans to drive growth, profitability, and service excellence
- Train and Mentor Branch Managers, fostering a culture of high performance, continuous improvement, and innovation
- Collaborate with senior leadership and key stakeholders to ensure cohesive service delivery and operational excellence across all areas
- Mentor/Manage Department Leaders at my assigned location
- Fleet Management
- Work directly with Service and Parts departments and assist with the maintenance program to ensure efficiency of repairs.
- Manage warranty claims and service bulletins to minimize lost revenue.
- Engage with customers to determine relationships needs
- Site visits to customer location for cold calling/visiting & Customer service relations for existing customers
- Quote/invoice repairs
- Oversee technician training and make sure they have the latest and greatest training to service the customer in the quickest manner possible
- Visit customers to ensure proper technician response and repairs while on site
- Work directly with Directors and Executives to grow the business footprint
- Create Capital Expenditures to make sure the location gets what it needs to service the customer best.
- Branch Safety Officer/Coordinator
Field Service Manager
Duke Aerial Inc.
07.2015 - 07.2018
- Manage Field Technician daily activities.
- Manage all processes of equipment from delivery to pick up.
- Dispatch Field Technicians.
- Promptly repair equipment in the field.
- Maintain equipment preventative maintenance services.
- Ensure proper completion of manufacturer bulletins and annual inspections prior to deadlines.
- Execute warranty claims for branch compliance.
- Provide customer and employee support on all rental equipment.
- Ensure safety compliance.
Service Manager
United Rentals
01.2011 - 11.2014
- Awarded United Rentals 2012 & 2014 “Top Shop” Mid-Central Region
- Supervise and control maintenance program to ensure efficiency of fleet.
- Staff and Manage Union Mechanics
- Oversee rental flow processes.
- Manage parts inventory and ROP
- Manage warranty claims and service bulletins to minimize lost revenue.
- Collaborate with vendors to achieve maximum expediency with parts backorders.
- Maximize rental life of equipment to increase profitability.
- Achieve store utilization and profitability goals by providing efficient and profitable equipment management.
- District co-captain for a multi-billion-dollar company’s integration – oversee work order and purchase order transformation to United Rentals-Rentalman system, ensure proper training for former RSC employees, on United Rentals: policies, workflow procedures, work order systems, and purchasing.
- District Maintenance Training Captain – coordinate with vendors and schedule technical trainings for all district maintenance mechanics educational improvements for equipment repairs.
Field Service Mechanic
RSC Equipment Rental
01.2003 - 01.2011
- Promptly repaired equipment in the field.
- Maintained equipment preventative maintenance services.
- Ensured proper completion of manufacturer bulletins and annual inspections prior to deadlines.
- Executed warranty claims for specific branch locations for compliance.
- Provided customer and employee support on all rental equipment.
- Participated in branch compliance with 5S standards.
- Investigated work orders correcting parts complications, utilizing “Just in Time Parts” procedures.
- Acted as shop foreman for store service department.
- Successfully managed employees utilizing leadership skills, communication skills, and the ability to demonstrate orientation toward excellent customer service.
Education
Associates of Arts - Business Management
University of Arizona GC
06.2014
High School - undefined
Shawnee Mission North High School
Shawnee Mission, KS01.2000
Skills
- 5S methodology implementation
- Lean
- Kaizen
- Experienced with Microsoft Office applications
- Microsoft Teams
- Oracle
- Outlook
- Windows 10
- Rentalman
- EPro
- Wynne
- SAP
- ADP
- Concur
- Serdia
- Intranet
Certification
Factory trained and certified by: Broderson crane, Cummins, Ditch Witch, DEUTZ, Genie, Honda, Husqvarna, JLG, MultiQuip, Skyjack, Wacker
Timeline
Branch Manager
Deutz Power Center Midwest
07.2018 - Current
Field Service Manager
Duke Aerial Inc.
07.2015 - 07.2018
Service Manager
United Rentals
01.2011 - 11.2014
Field Service Mechanic
RSC Equipment Rental
01.2003 - 01.2011
High School - undefined
Shawnee Mission North High School
Associates of Arts - Business Management
University of Arizona GC
Similar Profiles
Peter RichmondPeter Richmond
Parts Specialist at DEUTZ Power Center Florida NorthParts Specialist at DEUTZ Power Center Florida North
David SonnerDavid Sonner
President at Solar Power MidwestPresident at Solar Power Midwest
Erdinç ZeytinciErdinç Zeytinci
Treasury Executive at Same Deutz Fahr (SDF)Treasury Executive at Same Deutz Fahr (SDF)
Carrie LewisCarrie Lewis
Assistant Director of Nursing at Children's Mercy Adele Hall CampusAssistant Director of Nursing at Children's Mercy Adele Hall Campus
Melissa BoydMelissa Boyd
Personal Lines Retention Supervisor at VIU by HUBPersonal Lines Retention Supervisor at VIU by HUB