Matthew Mead
Medina,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal driven and will handle any stressful situation with a professional attitude. Holds high accountability within his team and works along side his team to prove no task is above anyone else.
Overview
11
11
years of professional experience
Work History
Contract Detention Officer
Buffalo Federal Detention Facility
Batavia, NY
08.2022 - Current
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Processed visitors and attorneys arriving to see prisoners.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Responded promptly to emergency situations and provided medical aid.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Provided assistance and guidance to inmates regarding daily activities.
- Supervised inmates during meals, recreation and other activities.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
Supervisor
The Home Depot Inc
Batavia, NY
03.2017 - 08.2022
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Boosted team performance by developing customer service training materials and conducting service training.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Managed many different aspects of the the store to help build relationships and learn as much as I could about the products we sold everyday.
- Managed freight flow and packing out and down of product to ensure the customer had merchandise readily available to buy.
Combat Engineer (12B)
United States Army Reserve
Canton, NY
01.2012 - 01.2018
- Prepared teams for combat operations by bringing in and effectively training top talent.
- Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
- Trained in use of tear gas, passive ordnance, and explosives.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Operated multiple types of heavy equipment to prepare roads, runways and bunkers.
- Placed explosives and performed mine-sweeping activities on land.
- Conducted ground reconnaissance for roads, bridges and tunnels and reported findings to commander.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
- Trained in small arms, anti-armor and indirect fire weapons.
- Gave individual evaluations based on fitness and combat readiness.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Responded to and assisted in medical emergencies.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous locations.
- Maintained required level of proficiency in use of firearms.
- Designated mandatory reporter for sexual assault and responder for suicide prevention situations.
- Upheld Armys dress and appearance regulations for professional appearance.
- Was trained in many types of vehicles used by engineers.
- Regularly inspected vehicles to ensure they were ready for any situation we may face.
- Trained in heavy demo and trained others in heavy demo.
Angle Table Worker
Whiting Door Manufacturing Corp.
Akron, NY
10.2016 - 01.2017
- Moved materials and products to established locations using forklifts.
- Assisted production team by restocking supplies, cleaning areas and maintaining machinery.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Assembled products according to changing daily work orders and specific customer needs.
- Operated wide range of industrial machinery to aid in production processes.
- Performed quality checks on products at end of assembly.
- Worked correctly and safely with range of different materials and components.
- Read and understood production documents to produce quality products.
- Followed strict quality control processes and procedures to meet high standards.
- Measured, weighed and examined products to check conformance with specifications.
- Used different machines and tools based on individual job requirements.
- Maintained and organized material and product inventory.
Cook's Assistant
Indian Falls Log Cabin
Pembroke, NY
05.2013 - 10.2016
- Distributed food during busy peak periods to drive customer satisfaction.
- Placed orders to restock items before supplies ran out.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Worked with chef to prepare daily food specials and other supplies.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Followed recipes closely for consistent taste, quality and presentation.
- Monitored food quality and temperature for safe consumption.
- Stocked and rotated food items according to expiration dates.
- Pushed, pulled and transported large loads and objects.
- Trained new staff on food preparation and safety procedures.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Advanced Regence Diploma -
Pavilion High School
Pavilion, NY06.2012
Skills
- Report Preparation
- Security Checks
- Crisis Intervention
- Defensive Techniques
- Corrective Actions
- Reading Comprehension
- Emergency Situations
- Restraint Techniques
- Sanitation Checks
- Federal Regulations
- Key Control
- Critical Thinking
- Inmate Monitoring
- Medical Emergency Response
- Body and Cell Searches
- Maintaining Logs
- Disciplinary Action
- Vehicle Inspection and Transport
- Emergency Alarm Monitoring
- Conflict De-Escalation
- Dock Loading
- Maintain Records
- Firearms Training
- Leadership Skills
- Customer Service
- Leadership Classes
Accomplishments
- Army accommodation medal
- Employee of the month ×4
- Supervisor of the month ×3
- Home Depot DS Advanced Class
- Home Depot DS Lead Class
Timeline
Contract Detention Officer
Buffalo Federal Detention Facility
08.2022 - Current
Supervisor
The Home Depot Inc
03.2017 - 08.2022
Angle Table Worker
Whiting Door Manufacturing Corp.
10.2016 - 01.2017
Cook's Assistant
Indian Falls Log Cabin
05.2013 - 10.2016
Combat Engineer (12B)
United States Army Reserve
01.2012 - 01.2018
Advanced Regence Diploma -
Pavilion High School
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