Matthew Meade

Responsible for the effective and professional handling of all customer interactions via outgoing sales call to offer products at regular and special prices to increase sales volume. The role serves customers by providing sales, product, and service information via processing incoming or outbound phone calls while meeting company expectations to generate added sales revenue. This position also addresses and offer possible solutions to resolve product and service issues fairly and equitably to all parties. In doing so one must possess an appreciation for serving and meeting each customer need by using their knowledge of company products, services, and policies to assist callers with sales, inquiries, complaints, or problems.

• Contact customer by outbound calls using a prepared sales scripts to persuade potential customers to purchase a product or service and upselling customers on new/additional services and products when applicable
• Provide customers with appropriate product and service information and complete all follow up to close sale and drive resolution.
• Ability to move the customer past the point of browsing to engaging/closing a sale
• Ability to manage multiple systems effectively and efficiently, including predictive dialer, order entry and customer service systems.
• Handle orders and issues and update appropriate changes into system of record for complete resolution as required
• Identify and escalate issues, feedback and trends to appropriate resource/department
• Expected to meet or exceed performance standards for each campaign.
• Ability to maintain confidentiality regarding customer orders, account and company information always.
• Communicate verbally and in writing in an engaging manner that promotes dialogue and establishes rapport
• Maintain empathy for the customer's situation while providing world class service that cultivates and develops high level relationships
• Ability to maintain composure and professionalism while handling highly emotional escalations
• Ability to walk the customer through the process and provide them with understanding along with a positive experience that will help establish a lifetime customer relationship
• Participate in activities and demonstrate behaviors to team members to ensure alignment with Company principles and department strategies.
• In addition, the associate is expected to meet all company's goals and metrics
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Collaborated with stakeholders to identify business needs and data sources.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Provided technical support for troubleshooting analytics and reporting issues.
• Identified patterns and trends in large data sets and provided actionable insights.
• Created dashboards to monitor and track key performance indicators.
• Generated standard and custom reports to provide insights into business performance.
• Implemented business intelligence solutions to increase operational efficiency.
• Utilized data visualization techniques to present and explain complex data sets.
• Developed complex dashboard and reporting tools to track business performance metrics.

• Maneuvered forklift over and around loaded pallets, boxes and other materials.
• Moved freight, stock and other materials to and from storage and production areas and loading docks.
• Maintained current forklift training and certification as required by company policies.
• Communicated with supervisor and other warehouse staff to coordinate work.
• Greeted and engaged in friendly conversation with every donor to create positive donor experiences.
• Maintained clean, orderly appearance of donation area.
• Offered donors assistance in unloading and carrying donations from vehicles.
• Separated, sorted and stacked items in donation trailer for efficient flow of goods into stores.
• Explained donation policy politely when rejecting donations and recommended other options for disposal of items.
• Logged daily donations and issued tax receipts to donors.
• Presorted and labeled donations to prevent delays in stocking merchandise in stores.
• Prioritized safety for staff and donors by keeping walkways clear and using proper stacking techniques.
• Locked doors, shut lights and turned on alarm system, adhering to store closing procedures.
• Educated donors on charity's policy, programs and mission to promote organization and encourage support.
• Remained on-site during shift and continuously observed activity of visitors to prevent theft.
• Maintained accurate records and documented client data in company databases.
• Developed appropriate treatment plans focusing on each individual's needs.
• Transported, loaded, unloaded and stacked materials.
• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked with fellow sales team members to achieve group targets.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Developed trusting relationships with customers by making personal connections.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Assessed customer needs to provide assistance and information on product features.
• Built and maintained relationships with peers and upper management to drive team success.
• Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
• Managed interactions with donors and donation center personnel to achieve goals.
• Supported local families in crisis by advocating for needed donations.
• Evaluated records and risk assessment information for preliminary donor eligibility.
• Conducted dynamic presentations to internal and external customers, partners and executive leadership.
• Arranged transportation and communicated arrangements according to established protocols.
• Assisted with writing job postings and job descriptions for boards.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Developed and implemented onboarding and orientation programs for new employees.
• Collaborated with managers to identify and address employee relations issues.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Advocated for staff members, helping to identify and resolve conflicts.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Completed human resource operational requirements by scheduling and assigning employees.
• Administered employee benefits programs and assisted with open enrollment.
• Created and delivered HR training sessions to staff, managers and executives.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Coordinated implementation of people-related services, policies and programs through departmental staff.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Developed and monitored employee recognition programs.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
• Worked alongside global business leader to deploy new training strategies.
• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
• Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
• Supported local families in crisis by advocating for needed donations
• Managed interactions with donors and donation center personnel to achieve goals
• Evaluated records and risk assessment information for preliminary donor eligibility
• Conducted dynamic presentations to internal and external customers, partners and executive leadership
• Developed and implemented onboarding and orientation programs for new employees
• Collaborated with managers to identify and address employee relations issues
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
• Improved office efficiency by effectively managing internal communications and correspondence
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
• Advocated for staff members, helping to identify and resolve conflicts

• Assessed system operations to identify potential areas requiring maintenance services.Maintained clear and safe workspace areas to meet OSHA standards.Notified management about necessary repairs or professional service needs for building operating systems.Coordinated product, tool and equipment inventories and maintained tracking records.Maintained work environments safe and efficient at all times.Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
• Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
• Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
• Swept, mopped and sanitized wooden and tile floors.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Reduced cleaning time significantly while maintaining company quality standards.
• Spot-cleaned glass surfaces and windows with cleaning solutions.
• Dusted ceiling fans and air vents to eliminate dirt buildup.
• Measured and mixed detergents with water for use in commercial cleaning.

• Provided clients with educational information, including materials on preventative care, nutrition, body mechanics, fitness, stress management and ergonomics.Assisted clients with developing reasonable diets and nutritional guidelines.Developed orthopedic exercise rehabilitation plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.Communicated with clients to determine goals and performed client assessments.Led, instructed and motivated individuals during exercise activities, including cardiovascular exercise, strength training and stretching.Implemented continuous improvements for scheduling procedures across multiple client calendars and fitness plans.Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.Arranged motivational exercise programs to promote healthy lifestyle choices.Studied multiple programs to provide health education, wellness and fitness program development to clients.Grew customer base through word-of-mouth referrals based on customer satisfaction and results.Performed competitive market analysis to identify opportunities for business growth.Planned small group and individual exercise fitness programs and routines for 250 clients in 2020.Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.Performed competitive market analysis to identify opportunities for business growth, including securing contracts with local school districts to provide athletic training to students.Created individual workout routines based on member fitness level.Managed all issues and provided excellent customer service, resulting in more clients.Administered various fitness assessments to measure client progress.Created fitness routines to motivate clients to remain in wellness programs.Watched clients during exercises and assisted with exercises.Successfully completed training initiatives, increasing customer loyalty.Devised new programs and monitored client progress.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Demonstrated proper technique for exercises to avoid injuries.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Assisted clients with personal fitness goals through realistic objectives.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
• Designed specific workout systems for individual clients based on performance ability.
• Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
• Maintained up-to-date knowledge of fitness training methods to inform approach.
• Developed customized fitness plans for wide range of clients to expand services.
• Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
• Developed and implemented creative exercise programs to keep clients engaged and motivated.
• Educated clients on importance of proper nutrition to reach fitness objectives.
• Educated customers on product and service benefits, explaining features and answering questions.
• Overcame objections using friendly, persuasive strategies.
• Utilized sales techniques to build customer interest and close sales.
• Pitched products and services to potential customers, securing new deals and sales opportunities.
• Generated leads and established relationships with potential customers through outbound telephone calls.
• Set up appointments with interested customers according to schedule availability.
• Made average of 200 outbound and inbound calls per day.
• Made average of 250 outbound and inbound calls per day.
• Documented customer interactions and transactions, maintaining accurate records of all dealings.
• Provided information about available products and services, membership details, and purchase advantages.
• Developed extensive knowledge of products and services to better assist customers.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Observed and learned changing customer requirements and adapted sales strategies as needed.
• Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
• Negotiated pricing and payment terms with customers when possible to close deals.
• Opened new accounts and documented personal, demographic, and payment information in system.
• Implemented upselling techniques to increase revenue and move product.
• Collaborated with marketing teams to develop and execute promotional strategies.
• Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
• Made 200 cold calls per day resulting in client base growth by 85 %.