Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Matthew Meeds

KLAMATH FALLS,OR

Summary

I have always been a loyal, dedicated employee. I believe in working together to find and resolve issues and create the best experience for clients and customers. I find that working as a team that is communicative and supportive is the strongest force to ensure that this is accomplished. I always seek to be adaptable and to learn anything I can that will benefit the team and my works goals. I make myself available to assist my coworkers at any time I am capable to make sure that a project is not delayed do to lack of knowledge or hands.

Overview

22
22
years of professional experience

Work History

Hotel Front Desk Clerk

True North Hotels
07.2021 - Current
  • Collected room deposits, fees, and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Resolved service-related problems and documented actions in system.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Monitored staff performance and provided feedback and guidance.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within 20 seconds throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Trained new staff members in customer service techniques and hotel operations.

QA Tester

Experis Enterprises
10.2022 - 05.2025
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Kept scripts and test cases updated with current requirements.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Documented testing procedures for developers and future testing use.

Deli Clerk

Albertsons Grocery Store
11.2020 - 07.2021
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Learned other teammates' work tasks to train as backup.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Rural Mail Carrier Associate

USPS
11.2018 - 11.2020
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Sorted mail according to order of address appearance for easy access in field.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Organized mail ahead of delivery runs for correct routing.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.

Gutter Installer

American Gutter Co
05.2017 - 11.2018
  • Erected scaffolding and ladders to reach gutter heights.
  • Maintained good housekeeping on job site and company truck and kept accurate tool inventory.
  • Installed downspouts, elbows and materials in existing and new construction homes.
  • Loaded materials onto trucks and logged usage.
  • Assisted with installation of gutters and downspouts.
  • Scheduled and attended pre-planning sessions with general contractors.
  • Cleaned up work areas upon completion of projects.
  • Operated variety of tools and equipment to safely and efficiently perform tasks.
  • Adjusted roof flashing to maximize drainage.
  • Supervised apprentices and helpers, offering feedback and boosting skills.
  • Supported construction manager with materials, schedule, and cost information.

Bank Teller

Bank of the Cascades
09.2016 - 05.2017
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records, account statements and copies of checks.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Removed mutilated currency from circulation.
  • Sold and cross-sold bank products to new and existing customers.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Turned in excess cash to maintain drawer security.
  • Placed orders for customer checks and verified starting numbers.
  • Counted and packaged currency and coins.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained accurate records of customer transactions in line with bank procedures.

Night Stocker, Cashier, Deli Manager, Meat Cutter

Winco Foods
05.2003 - 08.2016
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Unloaded arriving product stock and moved to store display areas.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Maintained neat, organized stockroom free of hazards.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Received new stock and input values into computer system.
  • Managed timely and effective replacement of damaged or missing products.
  • Stocked designated items on shelves, end caps and displays.
  • Prepared and checked outbound shipments for accuracy.
  • Greeted store customers and discussed needs.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Supervised and trained new staff in performing census.
  • Checked product levels and recommended new purchases.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Updated manuals to reflect amending of rates, rules or regulations.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Maintained store assets with effective loss prevention strategies.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Greeted customers and directed to requested products.
  • Planned and scheduled projects and directly performed installations.
  • Developed plan-o-grams and layouts that maximized sales.
  • Recorded daily activities for inventory control.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Interacted with guests in friendly and knowledgeable way.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

South Medford High School
Medford
06-2002

Skills

  • Greeting guests
  • Concierge service
  • Welcoming guests
  • Hotel recordkeeping
  • Auditing
  • Language proficiency
  • Guest relations
  • Multi-line phone systems
  • Basic accounting
  • Payment handling
  • Customer service

Accomplishments

Primary Trainer for all incoming Night Audit employees and troubleshooter when using the accounting software to balance the daily intake.

Timeline

QA Tester

Experis Enterprises
10.2022 - 05.2025

Hotel Front Desk Clerk

True North Hotels
07.2021 - Current

Deli Clerk

Albertsons Grocery Store
11.2020 - 07.2021

Rural Mail Carrier Associate

USPS
11.2018 - 11.2020

Gutter Installer

American Gutter Co
05.2017 - 11.2018

Bank Teller

Bank of the Cascades
09.2016 - 05.2017

Night Stocker, Cashier, Deli Manager, Meat Cutter

Winco Foods
05.2003 - 08.2016

High School Diploma -

South Medford High School

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