Matthew Meehan
Milton,FL
Summary
Highly skilled Systems Support Engineer with over 20 years of experience in providing top-tier technical support and troubleshooting for hardware and software issues. Adept at diagnosing and resolving complex technical problems, implementing IT solutions, and ensuring seamless operation of desktop environments. Proficient in Windows and macOS platforms, with a strong knowledge of networking, and cybersecurity principles,. Demonstrated ability to manage multiple tasks efficiently, communicate effectively with end-users, and deliver exceptional customer service committed to staying current with emerging technologies to enhance system performance and user satisfaction.
Overview
27
27
years of professional experience
Work History
Desktop Support Engineer I
University of West Florida
07.2005 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained inventory of installed hardware and software components to keep records accurate and updated.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Developed and implemented preventive maintenance procedures.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
General Manager
Domino's Pizza (J.A.C. Pizza Inc)
01.2002 - 01.2005
- Increased Store Average Weekly Sales from 12,000 to 15,000
- Nominated nationally for 2003 rookie manager of the year
- Guided store 7880 to the current record week of 18,900 in sales
- Implemented training course for new recruits
- Invested in the best trained people possible
- Test marketed a 25,000 dollar hardware/software investment named Pulse and entrusted to provide results for the franchise.
Shift Leader/ Assistant Manager in Training
Domino's Pizza (J.A.C. Pizza Inc)
01.2001 - 01.2002
- 2nd in charge of store operations
- Handled customer satisfaction, employee training, and product quality
- Began the learning process of interviewing employees and adequately staffing a place of business.
Delivery Expert/ Trainer
Domino's Pizza (J.A.C. Pizza Inc)
01.1998 - 01.2001
- Delivered customer’s meals in a timely fashion
- Trained new drivers on the methods of delivering, order taking, etc.
- Nominated as driver of the year for excellent service and training.
Education
Skills
- Debugging
- Application installations
- End-user support
- Remote Diagnostics
- Customer Service
- Asset Management
- Hardware diagnostics
- Technical Support
- Mac OS Operating System
- Software Installation
- Issue Resolution
Personal Qualities
- Excellent work ethic
- Responsiveness to needs of customers, colleagues, and supervisors (including understanding that many people who need the services of a Desktop Systems Specialist are not experts, and are sometimes frustrated by their experiences with hardware and software)
- Integrity
- Maturity
- Patience in problem-solving
- Sense of humor
Phone
805-757-7020, 805-733-1625
References
- Fred Barry, Electronic Resources / Desktop System Specialist, John C. Pace Library, 11000 University Parkway, Pensacola, FL, 32514, 850-450-6003, fbarry@uwf.edu
- Jamie Scouten, Manager Trainee, Enterprise Rent A Car, 1137 North H. Street Sweet S, 805-735-4147, jamesscou@hotmail.com
- Andrew Carrillo, Electronics Technician / Maintenance II, 723 Nebraska Avenue, Vandenberg AFB, CA, 93437, 805-733-7102
Timeline
Desktop Support Engineer I
University of West Florida
07.2005 - Current
General Manager
Domino's Pizza (J.A.C. Pizza Inc)
01.2002 - 01.2005
Shift Leader/ Assistant Manager in Training
Domino's Pizza (J.A.C. Pizza Inc)
01.2001 - 01.2002
Delivery Expert/ Trainer
Domino's Pizza (J.A.C. Pizza Inc)
01.1998 - 01.2001