Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Matthew Mendes

Eatontown

Summary

Versatile and compassionate professional with a multifaceted background in customer service management, physical therapy assistance, and wellness coaching. Demonstrates exceptional leadership in team coordination and client relations, ensuring high-quality service delivery. Proficient in supporting physical therapy treatments, educating patients on rehabilitation exercises, and promoting injury prevention strategies. Skilled in developing personalized wellness programs that enhance client well-being and foster long-term health improvements. Committed to delivering empathetic, results-driven support that bridges operational efficiency with holistic care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Injury Prevention and Wellness Coach

Atlantic Physical Therapy Center
10.2024 - 02.2025
  • Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
  • Created a supportive environment where clients felt comfortable discussing their challenges openly without judgment or criticism.
  • Evaluated client progress through regular check-ins and follow-up appointments, celebrating milestones and adjusting plans as needed.
  • Improved overall client health by providing guidance on nutrition, exercise, and stress management techniques.

Head Physical Therapy Aide

Atlantic Physical Therapy Center
08.2022 - 10.2024
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
  • Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
  • Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
  • Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.

Customer Service Manager

Saker Shoprite
07.2021 - 08.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Customer Service Representative

Saker Shoprite
05.2019 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Monmouth Regional High School
Tinton Falls, NJ
06-2020

Skills

  • Self-care promotion
  • Life balance strategies
  • Workplace wellness
  • Holistic health awareness
  • Customer service
  • Problem-solving

Accomplishments

April 2024 APTC Employee of the Month.

Certification

NASM Certified Personal Trainer.

CPR/AED Certified.

Timeline

Injury Prevention and Wellness Coach

Atlantic Physical Therapy Center
10.2024 - 02.2025

Head Physical Therapy Aide

Atlantic Physical Therapy Center
08.2022 - 10.2024

Customer Service Manager

Saker Shoprite
07.2021 - 08.2022

Customer Service Representative

Saker Shoprite
05.2019 - 07.2021

High School Diploma -

Monmouth Regional High School

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Matthew Mendes