Matthew Mendez
Corona
Summary
Accomplished Program Manager provides in-depth understanding of developing and implementing organizational strategies. Well-versed in spearheading new initiatives to support functional operations and project completion. Excellent aptitude for financial management, budgeting, procurement and contracting. Proficient in managing logistics analysis, including inventory, and supply chain performance.
Overview
21
21
years of professional experience
Work History
Program Manager
Hera Technologies
Ontario
04.2025 - Current
- Assisted in planning project timelines and deliverables for team initiatives.
- Coordinated communication between team members and stakeholders for project updates.
- Managed external client and business partner relationships.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
Program Manager
Emerald Technologies
Brea
09.2018 - 03.2025
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
Floor Supervisor
Ruby's Diner
Costa Mesa
06.2004 - 03.2020
- Supervised daily operations and coordinated team tasks on the floor.
- Trained new staff on safety protocols and operational procedures.
- Monitored inventory levels and communicated needs to management.
- Resolved customer inquiries and escalated issues as needed.
- Performed daily opening and closing procedures according to established guidelines.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
Education
Bachelor of Arts - History
California State University, Long Beach
Long Beach, CA05-2016
Associate of Arts - Graphic Design
Orange Coast College
Costa Mesa, CA05-2008
Skills
- Project management
- Stakeholder communication
- Risk assessment
- Program evaluation
- Data analysis
- Customer relationship management
Affiliations
- Bowling
- Running/hiking
- Cooking
Languages
Spanish
Limited
References
References available upon request.
Timeline
Program Manager
Hera Technologies
04.2025 - Current
Program Manager
Emerald Technologies
09.2018 - 03.2025
Floor Supervisor
Ruby's Diner
06.2004 - 03.2020
Bachelor of Arts - History
California State University, Long Beach
Associate of Arts - Graphic Design
Orange Coast College
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