Matthew Mercado
Wesley Chapel,fl
Summary
To secure a challenging position with a professional organization that values enthusiasm and commitment. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
5
5
years of professional experience
Work History
Sales Representative
YELP
01.2022 - 01.2024
- Foster relationships cold calling new clients and navigating objections to achieve monthly sales goals
- Educated, strategized, and successfully sold Yelp advertising programs through outbound sales calls
- Owned and managed a pipeline of diverse clients using Salesforce CRM
- Consistently exceeded monthly sales goals
Customer Service Representative
Zotec Partners
01.2020 - 01.2022
- Answer heavy call volume from patients as well as doctor offices, utilizing Jabber phone system
- Apply critical thinking to assess the needs of the patients and doctors providing excellent customer service
- Clarify and resolve medical billing inquiries
- Process patient payments, schedule appointments, and provide test pricing
- Provide professional correspondence to patients and doctors' offices
- Analyze and interpret complex documents
- Manage time and prioritize work objectives
- Navigate Microsoft Office applications simultaneously as needed
Bank Teller
TD Bank
01.2019 - 01.2020
- Consistently executed appropriate behaviors to deliver a Legendary Customer experience in the Store
- Conducted need-based conversations and offered financial solutions to meet our customers’ needs
- Responsible for meeting individual performance metrics
- Responsible for making sound decisions and timely problem resolution
- Processes Teller transactions for Customers including servicing Customer accounts
Education
AS - Arts
01.2020
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- InDesign
- Email Configuration
- CIW Certified
- Illustrator
- Adobe Certified
- Basic AutoCAD
- Leadership and Communication Abilities
- Extensive customer-facing experience
- Organizing and managing group projects
- Communicating and developing relationships within groups and audiences
- Public presentation and public speaking
- Performance improvement
- Sales consultation
- Sales closing
- Customer retention
- Account development
- Pipeline building
- Post-sales support
- Sales expertise
- Account management
- Salesforce
Timeline
Sales Representative
YELP
01.2022 - 01.2024
Customer Service Representative
Zotec Partners
01.2020 - 01.2022
Bank Teller
TD Bank
01.2019 - 01.2020
AS - Arts
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