Matthew Mercado Lopez
Lutz,FL
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Brings hands-on experience as a technician and a solid background in customer service, combining technical know-how with a strong focus on client satisfaction. Known for being dependable, adaptable, and a quick learner, with a proven ability to work well both independently and as part of a team. Eager to grow professionally while making a meaningful impact.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
H.T Hackney
01.2024 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Maintained clean, orderly work environment free of hazards.
Alarm Technician
Emergency Response & Global Security Solutions
02.2023 - 01.2024
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to clients'' unique situations.
- Assisted with electrical installations of lighting and smoke detectors.
- Boosted company reputation through consistent delivery of high-quality workmanship on all projects.
- Improved customer satisfaction through timely and accurate installation of alarm systems.
- Fully installed fire alarms and various security devices.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Responded to maintenance calls and troubleshot devices.
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
- Ensured reliable system operation, meticulously inspecting wiring connections and power sources.
Team Lead
Poki Bowl
03.2022 - 02.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Monitored food preparation, production, and plating for quality control.
- Assisted in recruitment to build team of top performers.
- Frequently inspected production area to verify proper equipment operation.
- Directed food preparation and cooking activities to meet health and safety standards.
Education
High School Diploma -
Hillsborough Highschool
Tampa, FL05-2019
Skills
- Attention to detail
- Team collaboration
- Heavy lifting
- Leadership and team building
- Time management
- Alarm installations and servicing
- Cleaning and organizing
- Technical troubleshooting
- Electrical component integration
- Cable and wiring installation
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Associate
H.T Hackney
01.2024 - Current
Alarm Technician
Emergency Response & Global Security Solutions
02.2023 - 01.2024
Team Lead
Poki Bowl
03.2022 - 02.2023
High School Diploma -
Hillsborough Highschool
Similar Profiles
Joseph TakensJoseph Takens
Order Selector at H.T. HackneyOrder Selector at H.T. Hackney
Vanessa LopezVanessa Lopez
Territory Sales Representative at H.T. HackneyTerritory Sales Representative at H.T. Hackney
Quadir KincaidQuadir Kincaid
Helper at H.T. HackneyHelper at H.T. Hackney
Kenneth AgboKenneth Agbo
Certified Nursing Assistant at Gale Healthcare SolutionCertified Nursing Assistant at Gale Healthcare Solution
Christine JohnsonChristine Johnson
Team Member at Blueprint CookiesTeam Member at Blueprint Cookies