Matthew Mercer

Grocery Store Associate

Publix Grocery Store

04.2022 - Current

Provided exceptional customer service, assisting shoppers with product inquiries and locating items.
Maintained cleanliness and organization of store displays to enhance shopping experience.
Operated cash register efficiently, processing transactions accurately and handling customer payments.
Stocked shelves and ensured product availability, monitoring inventory levels throughout the store.
Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
Assisted customers with locating items and answering questions, resulting in a positive shopping experience.
Collaborated with team members to maintain a well-stocked, clean, and organized store environment for maximum efficiency.
Maintained safety standards within the store by following food handling guidelines and adhering to sanitation policies.
Provided exceptional customer service by addressing concerns promptly and professionally, resolving issues effectively.
Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Increased work efficiency by assisting colleagues during busy periods or covering shifts when needed, promoting teamwork within the workplace.
Developed strong relationships with customers through excellent interpersonal skills, fostering loyalty and repeat business.
Contributed to a positive work environment by maintaining a professional demeanor and supporting co-workers in achieving team goals.
Improved customer satisfaction by providing friendly and efficient service during checkout procedures.
Participated in ongoing training sessions to remain current on company policies, procedures, and product information for better job performance.
Demonstrated strong knowledge of store products and offerings, enabling efficient assistance for customer inquiries.
Contributed to an increase in overall sales through effective product promotion techniques and suggestive selling strategies.
Removed trash, swept, and mopped floors for professional appearance.
Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Pleasantly greeted customers and provided prompt and courteous service.
Communicated with customers and staff politely and professionally to uphold store standards.
Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Operated cash register to accurately process and record customer payments.
Retrieved items for customers and verified prices.
Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Performed cash, card, and check transactions to complete customer purchases.