Matthew Merrigan
Coatesville,PA
Summary
Veteran of the United States Army Highly skilled professional with over 10 years of combined experience in Instruction, Distribution, Maintenance, Sou Chef, Office/Restaurant Administration and Management and Supervision. Expertise in Food Services; ordering, shipping, receiving and inventory management. Skilled in Marketing, Finance and Customer and Client Relations. Communicate with all levels of superiors, co-workers and subordinates appropriately dissemination information.
Overview
17
17
years of professional experience
Work History
Medical Support Assistant, EMS
Veterans Affairs
01.2018 - 10.2021
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards, which were number one in country.
- Cleaned and disinfected 100% of patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Food Service Specialist
Army
05.2008 - 12.2014
- Work in food preparation, and in service, sanitation, and safety procedures
- Perform various inspection duties; food preparation, area, equipment maintenance and food serving
- Participate in kitchen and dining area cleaning activities
- Estimate ingredients and supplies required to prepare each recipe
- Inventory food, equipment and small ware and report shortages to designated personnel
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services
- Served one combat tour in Operation Iraqi Freedom/ Operation Enduring Freedom.
- Patrols, convoys, raids, search and rescue in in support of efforts with United States and Coalition Forces.
- Secured and protected military property, assets, and personnel.
- Coached and mentored new recruits for motivated, high-performing teams.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Operated and maintained armored vehicles.
Chef
Germain Arena
06.2005 - 05.2008
- Worked as certified Chef in Germain Arena for customer's suites and breakaway bars.
- Increased sale by 300% with all reservations and continuous table turn over rates each night.
- Provided catering banquet style services for 100% of Cypress Club (Season Ticket Holders)
- Conducted ordering of food inventory for restaurant and bar as well as menu creation.
- Trained 100% of each kitchen staff to perform various preparation tasks under pressure.
- Developed production sheets and scheduling of kitchen staff
- Completed inventories of stocked items maintaining food, equipment and ingredients counts.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
Assistant Head Teller
Commerce Bank
11.2005 - 12.2007
- Assisted head teller over all operations of cash handling
- Maintained and filled automatic teller machines associated with 20 to 60 thousand dollars each day.
- Counted and handled 100,000 dollars in different denominations of monies in main vault, and each teller drawer.
- Resolved issues with deposits ,cash, and checks all and any open items.
- Ratified loan totals and balanced daily cash deposits with zero error rate.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
Customer Service
WAWA
01.2005 - 03.2007
- Provided extremely high levels of customer service for all patrons
- Served as a line cook and deli personnel taking and preparing orders per-customer requests
- Took orders for inventories to replenish items for store and to maintain counts
- Maintained and trained on cash register operations and handling money payments from customers; cash, debit cards or credit cards
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Immediately brought critical issues to customer service manager for resolution.
Claiming Analyst
Source Interlink
12.2005 - 01.2007
- Provided data entry support for informational input
- Utilized spreadsheets; Excel program, for data entry
- Accounted for information of major magazine companies all over entire world
- Compiled, sorted and verified accuracy of data before it was entered
- Compared data with source documents or re-entered data in verification format to detect errors
- Stored completed documents in appropriate locations
- Located and corrected data entry errors, or reported them to supervisors
- Maintained logs of activities and completed work.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Queried databases for information needed for report processing.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Performed budget analysis to control 100% expenditures and predict future budget needs, while converting different countries currency
Education
Bachelor of Science - Business Management in Business Management
University of Phoenix-San Antonio Campus
Phoenix, AZ2021
Associate of Arts - General Studies
Central Texas College
Killeen, TX2015
Masters - Professional Development Program, Culinary Arts
Middle Buck Institute of Technology
Doylestown, PA2005
High School Diploma -
Middle Buck Institute of Technology
Doylestown, PA2005
High School Diploma -
Central Buck West High School
Doylestown, PA2005
Skills
- Organization
- Verbal Communication
- Recordkeeping
- Analytical Thinking
- Public Speaking
- MS Office
- Critical Thinking
- Cultural Awareness
- Organizational Skills
- Teamwork and Collaboration
- Microsoft Word
Additional Information
- Willing to relocate: Yes, Authorized to work in the US for any employer
Timeline
Medical Support Assistant, EMS
Veterans Affairs
01.2018 - 10.2021
Food Service Specialist
Army
05.2008 - 12.2014
Claiming Analyst
Source Interlink
12.2005 - 01.2007
Assistant Head Teller
Commerce Bank
11.2005 - 12.2007
Chef
Germain Arena
06.2005 - 05.2008
Customer Service
WAWA
01.2005 - 03.2007
Bachelor of Science - Business Management in Business Management
University of Phoenix-San Antonio Campus
Associate of Arts - General Studies
Central Texas College
Masters - Professional Development Program, Culinary Arts
Middle Buck Institute of Technology
High School Diploma -
Middle Buck Institute of Technology
High School Diploma -
Central Buck West High School
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