Matthew Metzger
Roswell,GA
Summary
Dynamic professional leader with extensive expertise in overseeing daily operations and coordinating teams to drive success in fast-paced environments. Recognized for fostering effective collaboration and consistently achieving results while demonstrating strong adaptability and problem-solving skills. Proven technician skilled in maintaining and repairing equipment efficiently, with a focus on troubleshooting, preventative maintenance, and technical diagnostics. Respected for a proactive approach to shifting demands and a commitment to ensuring optimal workflow in dynamic work settings.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Equipment Technician
QuikTrip
07.2008 - 07.2024
- Maintained and repaired equipment at multiple locations
- Certified to work on security features of gas dispensers
- Ensured proper functioning of gas equipment, walk-in refrigerators, HVAC, and all food and drink equipment
- Conducted electrical, plumbing, carpentry, and tile work as needed
- Collaborated with team members to ensure facility safety and security
- Tested and maintained company equipment, 75 to 90 work orders on weekly basis.
Shift Supervisor
Chick-fil-A
03.1998 - 07.2008
- Supervised daily operations to ensure adherence to safety protocols and quality standards.
- Trained and mentored team members on efficient workflow practices and company policies.
- Analyzed staffing needs, optimizing schedules to meet production demands and enhance productivity.
- Implemented process improvements that increased operational efficiency and reduced downtime.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints effectively, maintaining high satisfaction rates through prompt service recovery.
Director of Operations of a Franchise
Shane's Rib Shack
2003 - 2006
- Streamlined franchise operations to enhance efficiency and reduce costs across multiple locations.
- Developed and implemented training programs for franchise staff, improving service consistency and customer satisfaction.
- Collaborated with franchise owners to establish best practices, ensuring alignment with corporate standards and brand integrity.
- Facilitated communication between corporate headquarters and franchisees, fostering strong relationships and support networks.
- Evaluated vendor performance to optimize supply chain management, enhancing product quality and delivery timelines.
- Facilitated successful new store openings by providing guidance on site selection, construction timelines, equipment sourcing, staffing, and training.
- Streamlined operations for increased efficiency by developing and updating standard operating procedures.
- Negotiated contracts with vendors to secure the best possible pricing while maintaining quality standards for products and services.
Education
Psychology -
Franciscan University of Steubenville
Steubenville, OH12.2003
High School Diploma - undefined
St. Pius X
Atlanta, GA06.2001
Skills
- Effective communication
- Maintenance and repair of equipment
- Gilbarco Certified
- Proficient in diagnostic testing
- Computer skills
- Calibration procedures
- Franchise development
- Operations management
- Workplace safety
- Staff management
- Customer-oriented
- Cash handling
- Employee training
- Inventory control and record keeping
Certification
- Certified Gilbarco Technician
- Basic Life Support Certification (CPR/AED/First-Aid)
- Universal EPA Certification
Timeline
Equipment Technician
QuikTrip
07.2008 - 07.2024
Shift Supervisor
Chick-fil-A
03.1998 - 07.2008
High School Diploma - undefined
St. Pius X
Director of Operations of a Franchise
Shane's Rib Shack
2003 - 2006
Psychology -
Franciscan University of Steubenville