I relocated to DeKalb from New York City to provide primary care for my mother after multiple surgeries. This resulted in a temporary gap in my work experience. My mother is fully healthy now, and doing great. I am now able to fully focus on my career. I have personally managed businesses with annual revenues exceeding $60 million, and led teams of over 250 individuals. I personally oversaw operations in the New York, Miami, Chicago, and Los Angeles markets. I also have additional corporate experience in Spain.
Overview
22
22
years of professional experience
Work History
Lead Purchasing Agent & Operations Manager
NuEra
DeKalb, Illinois
04.2024 - Current
Procured all products and accessories sold to consumers.
Managed weekly communication with sales representatives.
Evaluated vendor proposals to ensure best pricing and quality standards.
Managed inventory levels to prevent shortages and excess stock issues.
Collaborated with cross-functional teams to align purchasing strategies with business goals.
Developed supplier relationships to enhance communication and reliability in deliveries.
Conducted market research to identify emerging trends and potential suppliers.
Trained junior staff on purchasing protocols and best practices for compliance.
Streamlined procurement processes to improve efficiency and reduce lead times.
Ensured compliance with company purchasing policies and procedures as well as applicable laws and regulations.
Identified potential vendors for various products, evaluated bids, and selected suppliers based on quality, price, service, availability, reliability, production, and technical support capability.
Coordinated vendor deliveries each week to ensure timely stock replenishment.
Performed daily inventory assessments to monitor product levels accurately.
Experience receiving goods in METRC.
Produced weekly KPI reports, analyzing profitability and sales performance.
Established internal SKU catalog by inputting received goods into database.
I personally oversaw the hiring, interviewing, and training efforts for on-site staff.
Managed all maintenance vendors and security guards for the location.
General Manager
Under Armour
Aurora, Illinois
10.2022 - 04.2023
Managed Under Armour outlet location at Aurora Premium Outlet Mall.
Oversaw store operations, merchandising, marketing, hiring, and loss prevention.
Led a team of over 50 employees, achieving annual sales volume of $8 million.
Executed weekly marketing changes, markdowns, and inventory counts.
Coached management team on interviewing, hiring, and onboarding processes.
Compiled weekly store schedules and processed payroll efficiently.
Drove sales through established routines, open communication, daily replenishment, and strong customer engagement.
Store Manager
CB2 Outlet
Naperville, Illinois
04.2021 - 04.2022
Established first CB2 outlet store in company history while training new staff members.
Conducted interviews and trained all hires for associate and management roles.
Executed weekly purchasing of furniture products, established pricing, and managed inventory adjustments.
Resolved customer service issues and addressed social media feedback.
Created weekly employee schedules, processed payroll, and managed sales forecasts and P&L statements.
Coached team to meet targets for opening new credit card accounts.
Managed all HR issues and enforced Covid protocols for staff safety.
Received weekly inventory deliveries, assembling or repairing furniture as needed.
Department Manager
Goodwill Industries
South Elgin, USA
11.2017 - 06.2018
Managed all daily donations, recycling, sorting, shipping, receiving, and retail sales.
Ensured daily production, pricing, and quality control goals were met.
Forklift certified and trained according to OSHA guidelines.
Conducted all interviews, hiring, and training for new hires.
Created Developmental Plans for New Hires with Disabilities.
Handled all banking and armed guard pickups.
Drove sales while ensuring strict payroll goals were met daily.
Ensured the Goodwill Way and Values were personified by example.
Managed undercover loss prevention detectives and police arrests of customers apprehended while shoplifting.
Managed the retail sales floor to ensure profitability and cleanliness.
Conducted internal safety audits of the donation warehouse and retail sales floor twice daily.
Lead shift, team, and store meetings as needed.
Audited pricing and marketing strategies to ensure product sell-through.
Created new store and department layouts weekly.
Responsible for all store maintenance and repair ticket follow-up.
I had to leave my position due to a shoulder injury on the job, which required surgery and a full year to recover properly.
Department Manager
Patagonia
New York, USA
11.2015 - 01.2017
Understanding the Patagonia retail philosophy and its core values.
Communicate all company goals, environmentally and business-related.
Ensure the highest level of customer engagement, leading by example.
Active participation in Store Environmental and Ambassador events.
Meeting all expectations of the Iron Clad Warranty in a professional manner.
Regularly participate in Store Management Meetings, District Meetings, and Product Reviews.
Maintaining the store's stock levels, cleanliness, organization, and visual merchandising standards.
Partner with the Store Merchandiser to update Visual Merchandising to business needs and directives.
Responsible for all opening and closing procedures daily.
Utilization of all company tools to ensure long-term customer satisfaction and profitability.
Conducted interviews of new candidates and training of new staff.
Consistently educated on Patagonia campaigns, social media, press interviews, and environmental activism.
Completed repairs in the store on Patagonia goods within our workshop.
I volunteered with the Bronx River Alliance, working in the river to clean up the habitat and neighborhood.
Developed strong relationships with local merchants to cross-promote events and to become a resource for the community.
Flagship Store Manager and District Consultant
Fossil Inc
New York, USA
07.2014 - 09.2015
Managed multiple locations simultaneously on 34th Street and Times Square.
Oversaw multiple management teams and high-volume associate teams.
Conducted monthly walkthroughs with the Director of Stores Global, regional managers, district managers, and corporate guests.
Responsible for daily, weekly, and monthly profit and loss goals.
Directly in charge of all personnel and human resources decisions.
Managed and implemented all visual standards, marketing, contests, promotions, and in-store events.
Partnered with the Corporate Visual Team on product placement and product training rollouts.
Successfully recruited and trained both internal and external management candidates within the New York region.
Conducted district and regional meetings per company directives.
Uphold all loss prevention practices and policies per corporate directives.
Created weekly business reports for store teams to drive results.
Conducted a competitive market analysis to ensure competitiveness within the New York stores.
Participated in Top Performing Store Summits led by the Global Director of Retail at the Corporate Office in Dallas.
Reported to the Regional Manager weekly on all current business and personnel matters within the New York market, then made necessary adjustments to both personnel and product as needed.
North American Flagship GM and NYC Area Manager
Desigual
New York, USA
06.2012 - 04.2014
Directed operations for the 5th Avenue flagship store and worked as the District Manager for all Manhattan locations.ons.
Assumed control of stores in New York, Los Angeles, and Miami to drive performance.
Reported weekly to Vice President of North America with comprehensive store progress updates.
Re-fixtured store layouts to optimize profitability and enhance visual merchandising.
Re-merchandised departments based on individual store volume and analyzed allocation strategies.
Collaborated with Country Visual Manager to implement company directives at each location.
Partnered with Country Merchandise Planner to align product requests with market trends.
Created window displays and in-store events to boost traffic and sales.
Gallery Manager & Art Handler
Effusion Gallery
Miami Beach, USA
08.2010 - 10.2012
Reported directly to the gallery owner to create a business plan and maintain an overall gallery concept.
Created both opening and closing procedures for the gallery.
Created the training programs for existing staff and new hire programs.
Negotiated all gallery sales, phone sales, and internet orders.
Managed all international and domestic shipments between our shipping warehouse and clients.
Conducted all interviews for the sales team and management positions.
Responsible for the installation of new artwork received into the gallery, and the safe removal and packaging of outgoing artwork.
Visual Merchandiser for all gallery products and window displays.
Tracked and forecasted daily, weekly, and monthly sales goals.
Daily updates of all gallery social media, with upcoming new artist shows and new artwork received.
Ensured that the P&L statements were balanced and profitable.
Conducted quarterly reviews of staff performance and individual artist sales.
Flagship Store Manager
Guess Inc
Miami, USA
01.2008 - 07.2010
Managed all daily business functions and building maintenance.
Responsible for monthly sales projections and payroll management.
Improved the Store Country ranking from #26 to #10 in one year.
Nationally top 10 ranked store manager, and selected to tour corporate offices in Los Angeles.
Participated in product feedback with each department, including the Design Team and Buying Departments, for new collections.
Increased internal rewards card penetration rate and enrollment.
Directly in charge of all hiring decisions and human resources responsibilities.
Managed all visual standards, marketing, contests, and promotions.
Partnered with the ABM on product placement and local trends.
Trained both internal and external candidates for management.
Conducted district and regional meetings per company directives.
Uphold all Loss Prevention Policies and Procedures.
Reported to the District Manager regarding the P&L statements monthly.
Flagship Store Manager
Urban Outfitters
Miami Beach & Aventura, USA
04.2006 - 01.2008
Managed all daily business functions and building maintenance.
Directly in charge of all hiring practices and human resources responsibilities.
Worked with the District and Regional Manager to conduct corporate job fairs for the South Florida market.
Partnered with the Buying Office to tailor specific vendor product placement within our Miami stores.
Analyzed market trends and in-store product placement to evaluate the business performance.
Completed buying projects for external vendors, and reported results directly to the corporate office.
Managed multiple Miami locations and tailored merchandise according to each location.
Implemented all visual directives by partnering with the store merchandiser and display artist.
Designed and implemented new store displays for new product placement.
Directly in charge of all sales projections, scheduling, and payroll management.
Uphold all loss prevention practices, and conduct monthly internal audits.
Partnered with the Buying Office on product feedback and local trends.
Trained and developed both internal and external candidates for management.
Flagship Department Manager
H & M
Chicago & New York, USA
11.2003 - 02.2006
Trained at the New York Corporate Office, the Secaucus Distribution Center, and the Secaucus Quality Control Center.
Managed locations in Wisconsin, Indiana, New York, and Illinois.
Managed locations with annual gross volumes ranging from $60 million to $3 million annually.
Received morning deliveries and placed all replenishment on the sales floor, including new merchandise.
Managed the Visual Merchandising and Windows Visual Team.
Tracked all daily, weekly, and monthly sales goals for each location.
Responsible for weekly scheduling of individual sales floors with independent payroll goals and traffic trends.
Designed visual planning drawings for product placement and fixture placement for each floor.
Teamed up with the Area Merchandise Planner to ensure proper weekly sell-through levels and distribution channel integrity.
Participated in Regional Flagship meetings to discuss trends, pricing, and preview upcoming collections.
Partnered with HR in group interviews, training, development, and the annual review processes.
Managed all loss prevention responsibilities and monthly P&L reports.
Opened new store locations, partnering with assigned expansion teams.