Matthew Meza
Von Ormy,TX
Summary
Experienced professional installer with a proven track record in equipment installation and maintenance. Consistently delivers high-quality results and maximizes efficiency. Collaborative team player who easily adapts to changing needs and can be relied upon in any situation. Possesses strong troubleshooting skills, technical expertise, and a customer service mindset. Prioritizes safety and precision. Recognized for a results-driven approach and exceptional problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Installer
Captivate
08.2024 - Current
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
PC Agent
Best Buy
08.2021 - 04.2024
- In-home service provider for PC installs, including both Mac and Windows
- Helped clients install and operate various programs, such as Microsoft Office and Quickbooks
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Home Theater Agent
Best Buy
03.2016 - 08.2021
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Warehouse/ Sales Floor
Best Buy
07.2014 - 03.2016
- Managed Warehouse inbound and shipping needs for the store, and product flow
- Advised clients with PC and MAC products, as well as sold services for installation!
- Managed Sales, relationship with clients, and relationship with installers to give client the best overall service
Education
High School Diploma -
Highlands High School
San Antonio, TX05-2013
Skills
- Power tool operation
- Patience
- Troubleshooting
- Time management
- Client De-Escalation
- Customer relations
- Device support
- Troubleshooting and testing
- Worksite preparation
- Equipment installation
- Customer service
- Installation updates
Certificates Licenses
- Coursera Certificate for Introduction to Python
- Private Security License, 09/2024, 09/2026, 01430539
Timeline
Installer
Captivate
08.2024 - Current
PC Agent
Best Buy
08.2021 - 04.2024
Home Theater Agent
Best Buy
03.2016 - 08.2021
Warehouse/ Sales Floor
Best Buy
07.2014 - 03.2016
High School Diploma -
Highlands High School
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