Matthew M Houston
Little Rock,AR
Summary
Driven Systems Administrator with 16 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
16
16
years of professional experience
Work History
System Administrator
De Wafelbakkers
10.2007 - 03.2024
- Managed a hybrid IT infrastructure across 3 locations, ensuring 99.9% uptime and supporting over 300 users
- Spearheaded budling access that would prevent 84% of time theft
- Led a successful migration to Microsoft Azure, decreasing IT operational costs by 30% and increasing agility
- Implemented robust backup and disaster recovery plan, reducing recovery time by 60%
- Conducted quarterly security audits, achieving full compliance with industry regulations
- Developed custom scripts for patch management and system monitoring, improving efficiency by 25%
- Trained departments on usage of internal systems
- Administered Windows servers, Exchange, and Active Directory services for 300 users across 3 facilities
- Reduced system downtime by 35% through proactive monitoring and preventative maintenance
- Upgraded outdated infrastructure, enhancing system performance and reducing support tickets by 20%
- Collaborated with cross-department teams to align IT services with production requirements
- Provided Tier 1 and Tier 2 technical support, achieving a 98% resolution rate within SLA
- Assisted in network upgrades, improving connectivity and user satisfaction by 30%
- Implemented new EDI System that increased effeminacy by 65%
- Maintained UPC Database and with setup
Education
2 Years - Business Managemtn
University of Central Arkansas
Conway, ARSkills
- Windows Server
- Hyper-V
- Azure
- Active Directory
- Group Policy
- Exchange
- Office 365
- PowerShell
- Cisco Networking
- Firewalls (SonicWall)
- Project management
- New program installations
- Technical solution development
- Infrastructure upgrading
Languages
English
Professional Working
Timeline
System Administrator
De Wafelbakkers
10.2007 - 03.2024
2 Years - Business Managemtn
University of Central Arkansas
Similar Profiles
MUSTAPHA ADAMS KADRIMUSTAPHA ADAMS KADRI
Production Utility Operator at De WafelbakkersProduction Utility Operator at De Wafelbakkers
Thomas CalhounThomas Calhoun
Machine Operator at De WafelbakkersMachine Operator at De Wafelbakkers
Rakeem MiltonRakeem Milton
Packaging Lead at De WafelbakkersPackaging Lead at De Wafelbakkers