Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Miano

Eagle,CO

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons. Excellent relationship-builder and multitasker always ready to support team needs.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Chief Communications Officer

Eagle County School District
07.2021 - Current
  • Handle all facets of emergency communications and community outreach and engagement.
  • Write content for press releases, website and social media campaigns.
  • Develop and implement short- and long-term communications strategies.
    Oversee communications team that includes in-house designer/ copy writer and an in-house translator for all district wide communications.
  • Attend various community functions and represent Eagle County School District as member of their District Leadership Team.

Event/ Venue Manager

Town Of Dillon
02.2012 - 09.2018
  • Planned and produced all the town sponsored events including amphitheater concerts.
  • Managed high volume bar that hosted concerts from the likes of Dark Star Orchestra, Chris Robinson Brotherhood, String Cheese Incident, Dr. John and more.
  • Hired and trained all bar and food and beverage staff to ensure "Safe Serve" compliance as well as the highest level of guest service.
  • Ordered and inventoried all bar supplies and tracked overall profit margins.
  • Closed out daily receipts, handled cash drop and credit card settlement. Record sales topped $50,000 during one night String Cheese Incident concert with 3500 attendees.

Bartender

Angry James Brewing
01.2017 - 06.2018
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Bartender

The Bakers' Brewery
07.2015 - 06.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Lead Server

Butterhorn Bakery & Cafe
10.2009 - 09.2012
  • Handled a 4-6 table section in a high volume breakfast and lunch cafe with personal daily sales of $1500 on average.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

Lead Bartender/ Bar Foreman

Copper Mountain Resort
10.2004 - 04.2009
  • Handled general bartending duties at high volume slopeside establishment with a daily après ski show catering to tourists.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Maintained secure cash drawers.
  • Stayed up-to-date on state laws regarding alcoholic beverage services .
  • Conducted biweekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.

Lead Server

Dillon Dam Brewery
01.2001 - 10.2004
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.

Education

Bachelor of Arts - Communication Studies

University of North Carolina - Chapel Hill
Chapel Hill, NC
12.1998

Skills

  • Responsible alcohol service
  • Knowledge of craft beers
  • Liquor and wine knowledge
  • Customer service expertise
  • Strong multitasking
  • Service-oriented mindset
  • Team training and development
  • Outgoing personality
  • Team player attitude

Certification

  • Assisted in the grand opening Tyler's Taproom, Carborro, NC 1997
  • Assisted in the grand opening of The Baker's Brewery, Silverthorne, Colorado, 2015, (thebakersbrewery.com)
  • Assisted in the grand opening of Angry James Brewing, Silverthorne, Colorado, 2017,(angryjamesbrewing.com)

Timeline

Chief Communications Officer

Eagle County School District
07.2021 - Current

Bartender

Angry James Brewing
01.2017 - 06.2018

Bartender

The Bakers' Brewery
07.2015 - 06.2016

Event/ Venue Manager

Town Of Dillon
02.2012 - 09.2018

Lead Server

Butterhorn Bakery & Cafe
10.2009 - 09.2012

Lead Bartender/ Bar Foreman

Copper Mountain Resort
10.2004 - 04.2009

Lead Server

Dillon Dam Brewery
01.2001 - 10.2004

Bachelor of Arts - Communication Studies

University of North Carolina - Chapel Hill

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