Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Matthew Michaels

Lakewood,WA

Summary

Dynamic and detail-oriented professional with proven customer service skills honed at Five Guys Burger and Fries. Adept at multitasking and problem-solving, I enhanced customer satisfaction through efficient order management and teamwork. Recognized for leadership qualities and a commitment to maintaining a clean and safe environment.

Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in any role.

Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.

Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.

Diligent worker with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Highly efficient crew member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Crew Member

Five Guys Burger And Fries
09.2023 - 03.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Helped to train new employees.

Stocker, Manager, and Cashier

Dollar Tree
02.2022 - 01.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Stocked designated items on shelves, end caps and displays.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept work areas neat, clean and free from debris.
  • Interacted with guests in friendly and knowledgeable way.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Followed orders precisely for correct items, sizes and quantities.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Trained new employees on stocking, facing and proper truck unloading processes.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.

Education

Associate of Arts - Art

Pierce College
Lakewood, WA
12-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Interactive communication skills
  • Flexible schedule
  • Integrity and honesty
  • Safety awareness
  • Basic math
  • Leadership qualities
  • Verbal and written communication
  • Heavy lifting
  • Store opening and closing
  • Crew leadership
  • Safety
  • Valid Driver's license
  • Complex Problem-solving
  • Inventory restocking
  • Order management
  • Influencing skills
  • Willingness to learn

Accomplishments

  • Documented and resolved order which led to quick and effective correction.
  • Documented and resolved store damage which led to no future damage.
  • Achieved great customer satisfaction through diligent and active problem solving.

Timeline

Crew Member

Five Guys Burger And Fries
09.2023 - 03.2025

Stocker, Manager, and Cashier

Dollar Tree
02.2022 - 01.2023

Associate of Arts - Art

Pierce College
Matthew Michaels