Matthew Michels
Owatonna,MN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
32
32
years of professional experience
Work History
Crew Member
Papa Murphy's
Owatonna, Minnesota
09.2025 - 06.2026
- Prepared take-and-bake pizzas using Papa Murphy's recipes and topping standards.
- Provided friendly service while handling customer orders at register and phone, enhancing customer experience.
- Stretched dough and assembled pizzas for carryout and pickup orders.
- Assisted team members during rush periods and store closing tasks, ensuring smooth operations.
- Executed cashier duties, including taking orders and processing payments, contributing to efficient transaction flow.
- Followed food safety procedures for storage, handling, and sanitation.
Maintenance Engineer
Country Inns & Suites
Owatonna, Minnesota
02.2024 - 11.2025
- Repaired plumbing, electrical, and HVAC systems across hotel facilities.
- Responded to guest service requests and resolved room equipment problems.
- Inspected guest rooms and public areas for maintenance and safety issues.
Front Desk Agent
Baymont Inn and Suites
Owatonna, MN
08.2023 - 01.2024
- Greeted guests at Baymont Inn and Suites front desk with professional service.
- Processed check-in and check-out transactions using a property management system.
- Answered guest calls and routed requests to proper hotel departments.
Shift Leader
Taco Bell
Owatonna, Minnesota
09.2022 - 11.2023
- Trained team members on food prep and service standards
- Supervised crew during Taco Bell shifts and assigned stations
- Monitored drive-thru and front counter order flow
Games Attendant
Merriam's Midway Shows
Owatonna, MN
06.2014 - 08.2022
- Monitored game areas for safe play and orderly guest flow.
- Explained prize options and game requirements to guests in friendly, clear language.
- Operated midway games and guided guests through play rules at traveling show booths.
Assistant Manager
Kernel Restaurant
Owatonna, MN
09.1994 - 05.2013
- Trained staff on guest service standards and shift procedures to enhance customer experience.
- Supervised front-of-house operations to ensure smooth daily service flow.
- Monitored inventory levels and coordinated supply restocking with vendors to maintain optimal stock levels.
Education
GED
Owatonna, MNTimeline
Crew Member
Papa Murphy's
09.2025 - 06.2026
Maintenance Engineer
Country Inns & Suites
02.2024 - 11.2025
Front Desk Agent
Baymont Inn and Suites
08.2023 - 01.2024
Shift Leader
Taco Bell
09.2022 - 11.2023
Games Attendant
Merriam's Midway Shows
06.2014 - 08.2022
Assistant Manager
Kernel Restaurant
09.1994 - 05.2013
GED