Matthew Middleton
North Smithfield,RI
Summary
Educated Career Case Manager dedicated to providing assistance to individuals and families in need. Proficient in assessing individual circumstances, identifying resources and developing plans of action to deliver support. Proven ability to work independently and collaboratively with diverse stakeholders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Young Adult Case Manager
Metro South/West Workforce Board
06.2023 - Current
- Obtain, review, verify, and process client information to determine WIOA program eligibility
- Organize client files abiding by program privacy procedures
- Conduct customer pre-screens and interviews with customers via telephone and in person
- Exercise acute attention to detail by receiving and examining vital and eligibility documents including: birth certificate or passport, driver’s license, benefit verification letters, proof of income, proof of residency and high school diploma
- Facilitate adult basic education (ABE) assessments, career-based assessments, and skill assessments in order to identify areas of improvement
- Utilize client-centered approach by collaborating with customers to identify barriers to employment
- Read, interpret, apply, and explain program policies, procedures, guidelines, and expectations
- Demonstrate extensive knowledge of referral sources available in surrounding communities
- Convey program information in clear, concise and logical manner when communicating with customers, partners and service providers both orally and in writing
- Act as liaison between customers, Mass-Hire career centers, and service providers to ensure entrance and completion of customer job trainings
- Develop and implement strategies for eliminating barriers to childcare, housing, and transportation
- Exhibit competency in understanding social and economic problems of diverse population and
- Its impact on customers during delivery of services
- Provide ongoing case-management of customer’s during intake, program enrollment and follow-up
- Ensure caseload receives opportunities for education, training and employment leading to self- sufficiency.
Career Specialist
Grafton Job Corps Center
06.2022 - 06.2023
- Utilize meticulous review of employment verification reports in compliances with program policies and procedures.
- Connect students to job training opportunities leading to unsubsidized employment
- Exercise excellent organizational skills by obtaining and filing paperwork.
- Exercise empathy and understanding while working with clients of diverse populations and complex backgrounds
- Develop and implement plans for clients by ensuring housing, childcare, and transportation upon program completion.
- Maintained knowledge of market and diverse career opportunities.
- Administered drug, aptitude, and personality assessments.
- Act as liaison between clients, center, employers, and community partners.
- Engage instructors and students in employment-related activities such as: career fairs, and tours to local Mass Hire Career Centers
- Maintained case files and documented actions.
- Facilitate job-related activities with students such as mock interviews and resume building
- Communicate effectively both orally and in writing during correspondence between clients and staff.
- Equipped students with job search skills to increase success chances.
Therapeutic Support Specialist
Open Sky Community Services
01.2022 - 06.2022
- Ensure autonomy and support towards specific goals for youth of diverse populations under low-income status.
- Collaborated with interdisciplinary team to determine timely delivery of services.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized service plans.
- Facilitate team meetings between families, youth and stakeholders in order to identify barriers interfering with outlined treatment plan.
- Schedule and ensure weekly face-to-face contact with youth assigned to caseload.
- Provide additional services such as: recreational coordination, resume building, career pathing, communication and collaboration with Flex Services Team.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Monitor client progress, provide therapeutic intervention services to promote safety, self-advocacy, and ambition.
- Ensure maintenance of client records and relevant documentation in compliance with program policies, procedures and guidelines.
- Exercise best practice by maintaining client confidentiality in community and workplace.
- File documentation such as 51-A and incident reports when necessary, and maintain communication with caseload collateral when necessary.
- Partnered with local organizations to expand access to social and community services.
Assistant Program Manager
Open Sky Community Services
12.2021 - 06.2022
- Orient new staff of their role, program expectations and program functionality
- Designate various tasks, supervise direct care staff and delegate responsibilities to staff on shift.
- Utilizing effective communication and collaboration with at-risk youth of diverse populations and respective stakeholders
- Provide empathetic and therapeutic approach when interacting with at-risk youth.
- Monitored programming schedules, conformance to guidelines and quality of care.
- Complete documentation and submission of program billing
- Support program’s needs by using and monitoring program petty-cash.
- Submit Work Sub maintenance tickets to ensure safety and wellness of recipients of services.
- Engage in crisis de-escalation strategies with staff and clients to promote client safety.
- Submit critical incident report forms to DCF and provide notification to all stakeholders.
- Conduct monthly and semi-annual facility maintenance reports.
- Ensure medical accuracy for MAP audits, record keeping, supervision of client service notes
- Utilize consistent communication with health care providers and other medical resources
- Implement new and innovative ideas that assist in program's efficacy and functionality.
- Participate in monthly on-call rotations and submit incident reports when necessary.
Assistant Residential Program Manager
Advocates Incorporated
07.2021 - 10.2021
- Ensure 24/7 staff coverage during absence of Program Manager
- Supervise residents and ensure clients and staff are participating in resident treatment plans.
- Engage in meaningful conversations, and provide therapeutic counseling services.
- Upload daily documentation relating to staff service interventions for eight adult clients
- Maintain all relevant training and certifications such as First Aid, CPR and MAP.
- Complete weekly vehicle checks, daily Petty Cash checks and 4-way MAP checks.
- Complete medication disposals alongside program manager.
- Preparing necessary documents for client resident medical appointments.
- Coordinate guest visitations, submit facility requests, and complete all other duties assigned by program manager.
- Prepare ACCS program for annual house inspections.
- Order, refill and administer medications in accordance with all MAP protocols.
- Update client medication sheets monthly and client medication lists as needed.
Mental Health Counselor
Riverside Community Care
06.2020 - 07.2021
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Coordinate and collaborate with staff in order to ensure completion of work-shift objectives
- Provide supervision, engagement and counseling services for older adults diagnosed with schizophrenia and psychosis.
- Provide medical administration services and emotional support for recipients of ACCS services.
- Consult with and trained highly skilled mental health and medical staff.
- Schedule resident medical appointments and monitor 7 client/resident budgets
- Presented case history material to review and discuss with other staff members.
- Order, refill and administer medications in accordance with all MAP protocols
- Update client medication sheets monthly and client medication lists as needed.
- Provide client advocacy by connecting individuals with health insurance
- Maintain consistent communication with health care providers, hospitals and doctor’s offices.
- Facilitate and implement strategies for remediating interpersonal conflicts between house residents
- Maintain client confidentiality in compliance with HIPPA.
- Document and track resident autonomy towards achievements of outlined resident goals.
- Utilize empathetic and supportive approach during client engagement and interactions.
Residential Counselor
Justice Resource Institute
07.2019 - 04.2020
- Developed and maintained relationships with parents to promote positive living environment for students.
- Encouraged youth to develop self-advocacy skills and to become active participants in own treatment plans.
- Provided crisis management and intervention during emergency situations.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Highlight client strengths and reinforce positive behaviors exhibited by clients
- Provide clear and concise communication between staff, clients and clinicians.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Attend all relevant training in order to remain in compliance and exercise best practice.
- Helped develop and implement programs to foster community growth and development.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Abide by residential policies and procedures.
Family Support Partner Intern
Community Care Alliance
09.2018 - 05.2019
- Form partnership between families and youth referred to Family Care Coordination Partnership
- Documented data and completed accurate updates to case records.
- Schedule visits, facilitate family meetings and document client progress into client information database. (RIFIS)
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Review cases, file paperwork, and identify client strengths and natural supports within family unit
- Transport clients to community based activities and appointments when necessary
- Conduct home and/or community face-to-face visits with Primary Child and/or caregiver
- Facilitated family meetings to ensure communication and collaboration between family members.
- Promoted community integration by providing extensive physical, emotional and social support.
- Identify and connect individuals with local resources in surrounding communities.
- Developed and implemented strategies to reduce and prevent family conflict.
Intensive Family Preservation Intern
Community Care Alliance
09.2017 - 04.2018
- Assist clients by eliminating barriers in order to promote parent-child reunification.
- Identify relevant employment opportunities for eligible adults in home.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Engage clients in goal-orientated conversation and career planning to promote best outcomes.
- Documented data and completed accurate updates to case records.
- Identify and alleviate familial stressors by highlighting strengths and identifying natural supports within family unit.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Assist in truant client’s autonomy towards outlined goals
- Identify local resources and opportunities for truant youth to reintegrate into school system.
- Connect individuals with internal and external employment opportunities.
Education
Bachelor's Degree - Social Work
Rhode Island College
Providence, RI05.2019
Associates Degree - General Education
Community College of Rhode Island
Lincoln, RI05.2017
High School Diploma -
Woonsocket Area of Career & Technical Center
Woonsocket, RI05.2014
Skills
- Paperwork Organization
- Resource Identification
- Client Empowerment
- Case Planning and Management
- Progress Evaluation
- Social Perceptiveness
- Documentation
- Eligibility Assessments
- Data Entry and Analysis
- Community Resources
- Verbal and Written Communication
- Program Eligibility
Certification
-Youth Mental Health First Aid (2023-2025)
-MOSES certified (Massachusetts One Stop Employment System, 2023-2024)
-CPR certified (2021-2023)
-First Aid certified (2021-2023)
-SBIRT certified (Screening Brief Intervention and Referral to Treatment)
-NARCAN administration trained. (2023)
Timeline
Young Adult Case Manager
Metro South/West Workforce Board
06.2023 - Current
Career Specialist
Grafton Job Corps Center
06.2022 - 06.2023
Therapeutic Support Specialist
Open Sky Community Services
01.2022 - 06.2022
Assistant Program Manager
Open Sky Community Services
12.2021 - 06.2022
Assistant Residential Program Manager
Advocates Incorporated
07.2021 - 10.2021
Mental Health Counselor
Riverside Community Care
06.2020 - 07.2021
Residential Counselor
Justice Resource Institute
07.2019 - 04.2020
Family Support Partner Intern
Community Care Alliance
09.2018 - 05.2019
Intensive Family Preservation Intern
Community Care Alliance
09.2017 - 04.2018
Bachelor's Degree - Social Work
Rhode Island College
Associates Degree - General Education
Community College of Rhode Island
High School Diploma -
Woonsocket Area of Career & Technical Center
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