Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Mileur

Cape Coral,FL

Summary

With a proven track record in retail management, I excel in enhancing customer satisfaction and streamlining operations. My expertise in meeting standards within a budget and exceptional leadership skills have significantly boosted sales and efficiency in multiple formats and across a variety of sales volumes. I bring a dynamic approach to retail management, ensuring operational excellence with 30+ years of experience.

Overview

18
18
years of professional experience

Work History

Assistant Store Manager

Burlington Stores
10.2024 - 07.2025
  • Responsible for customer satisfaction and improving customer experience.
  • Hiring and supervision of a staff of 30 - 35 associates.
  • Responsible for driving “back of house” standards and meeting strict one day processing of freight.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Assistant Store Manager

Big Lots Stores, Inc.
04.2016 - 10.2024
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Store Manager

Big Lots Stores, Inc.
05.2007 - 04.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise through effective cycle counts and organized backroom to facilitate effective freight processing and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

High School Diploma -

Murphysboro High School
Murphysboro, IL

Skills

  • Records Management
  • Loss Prevention
  • Stock management
  • Operations Oversight
  • Time Management
  • Staff Supervision
  • Retail Operations
  • Customer Service and Engagement

Timeline

Assistant Store Manager

Burlington Stores
10.2024 - 07.2025

Assistant Store Manager

Big Lots Stores, Inc.
04.2016 - 10.2024

Store Manager

Big Lots Stores, Inc.
05.2007 - 04.2016

High School Diploma -

Murphysboro High School

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