Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Milholm

Overland Park ,KS

Summary


As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Green Technology Academy Assistant Facilitator

Olathe Public Schools
08.2021 - Current
  • Worked closely with administrators to address any behavioral issues promptly while maintaining confidentiality concerning sensitive matters.
  • Enhanced learning experience by implementing interactive activities and group discussions in the classroom.
  • Collaborated with fellow facilitators to develop and implement strategies for continuous improvement of curriculum content.
  • Handled issues involving system access and performed troubleshooting.
  • Boosted student engagement by incorporating multimedia presentations and real-life examples into lesson plans.
  • Participated in professional development opportunities to stay current on best practices within education and further enhance teaching skills.

Insurance Broker

Spring Venture Group
08.2020 - 08.2021
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.

Student Teacher Intern

Spring Hill High School
01.2020 - 05.2020
  • Worked with classroom teacher to learn about current standards and best practices.
  • Boosted students'' self-confidence and motivation through regular positive reinforcement and constructive feedback.
  • Developed strong relationships with students, parents, and colleagues to foster a supportive learning environment.
  • Supported students with special needs by modifying instruction and providing necessary accommodations to ensure their academic growth.

Educational Zoo Keeper

Sunset Zoological Park
05.2016 - 08.2019
  • Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
  • Developed strong bonds with individual animals through positive reinforcement training techniques, promoting trust and cooperation.
  • Ensured compliance with all regulations governing the ethical treatment of animals under zoo care standards.
  • Enhanced visitor experience by conducting informative guided tours, explaining animal behaviors and habitats.

Education

Master of Arts - Education

Friends University
Wichita, KS
05-2023

Master of Science - Agricultural Education

Kansas State University
Manhattan, KS
05-2020

Skills

  • Task delegation
  • Facilitation techniques
  • Curriculum planning
  • Assessment strategies
  • Customer engagement
  • Customer relationship development

Timeline

Green Technology Academy Assistant Facilitator

Olathe Public Schools
08.2021 - Current

Insurance Broker

Spring Venture Group
08.2020 - 08.2021

Student Teacher Intern

Spring Hill High School
01.2020 - 05.2020

Educational Zoo Keeper

Sunset Zoological Park
05.2016 - 08.2019

Master of Arts - Education

Friends University

Master of Science - Agricultural Education

Kansas State University

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Matthew Milholm