Matthew Miller, MS, PHD, CHE

Passionate hospitality academic and management professional, eager to contribute to the success of a university through hard work, attention to detail, and excellent collaborative skills. In-depth understanding of hospitality scholarship, research, education, program development, and industrial applications. Over 10 years of managerial experience in hotel, resort, and restaurant settings. Eager to provide class instruction, advising, leadership, service, outreach assistance, and a commitment to promoting diversity.

Assistant Professor of Hospitality Management

August 2023 to current

Wells College

· Department head of new Hospitality Management program

· Taught in-class courses

· Incorporated technology-based curriculum with online learning tools

· Led curriculum development, planning, & execution for new Hospitality Management major

· Worked extensively with local hospitality institutions to create internships & experiential learning opportunities

· Led extensive recruitment efforts (both on- and off-campus) to enhance student enrollment

Courses:

· HM 201 (2 sections): Principles of Hospitality & Tourism (Fall 2023)

· HM 303 (1 section): Designing & Marketing Experiences (Spring 2024)

· HM 305 (1 section): Specialty Hospitality Operations (Spring 2024)

Adjunct Professor of Hospitality Management

January 2023-May 2023

Grand Canyon University

Colangelo College of Business

· Taught in-class & capstone-based courses to increase learning opportunities

· Highly experiential classroom instruction

· Special focus on social media and digital marketing efforts

· Incorporated technology-based curriculum with online learning tools

· Assisted with curriculum development

Courses:

· HOS 470: Hospitality Services Marketing (Spring 2023)

Graduate Teaching Assistant

January 2020-August 2020

Purdue University

School of Hospitality and Tourism Management

· Scheduled and taught in-class and online courses to increase learning opportunities

· Adapted and adjusted quickly to virtual instruction during Covid-19

· Highly skilled at curriculum and instruction, using both Blackboard & Canvas learning platforms

· Documented attendance and completed assignments to maintain full class and student records

· Checked assignments, proctored tests, and provided grades according to university standards

Courses:

· HTM 291 Quantity Food Production & Service (Spring 2020)

· HTM 312 Human Resources Management for Service Industries (Spring 2020)

· HTM 492 Advanced Quantity Food Production & Service (Spring 2020)

· HTM 241 Managerial Accounting & Finance Systems (Summer 2020)

Wells College

Courses Taught

· Courses taught adding to Hospitality Management Degree:

· HM 201 (2 sections): Principles of Hospitality and Tourism (Fall 2023)

· New courses added to Hospitality Management degree:

· HM 302: Beverages of the Finger Lakes Region (Spring 2024)

· HM 303: Designing and Marketing Experiences (Spring 2024)

· HM 305: Specialty Hospitality Operations (Spring 2024)

Meetings with Area Partners and Professionals

· Met with Mr. John O’Leary (Ithaca Ale House) to discuss internship opportunities for hospitality students (October 2023)

· Met with Director Tara Ruckh (Wells College Athletics Head) about ways to encourage student athlete enrollment in the Hospitality Management major (October 2023)

· Met with Director Mike Lindberg (previous Wells College Athletics Head) about ways to encourage student athlete enrollment in the Hospitality Management major (October 2023)

· Met with Professor Cheryl Cox (Cornell University) for future adjunct faculty course needs (November 2023)

· Met with Professor Sue Stafford (Tompkins Cortland County Community College District) for partnerships with local community college students (November 2023)

· Met with Mrs. Sue Edinger (Inns of Aurora Resort) to discuss internship opportunities for hospitality students (November 2023)

Students Who Declared Hospitality Major or Minor

· Mr. Q Evans declared hospitality major (August 2023)

· Ms. Cloey Kranock declared hospitality major (September 2023)

· Mr. Stefan Brako declared hospitality minor (October 2023)

• Consumer behaviors in the luxury setting (restaurant and hotel operations)
• Strategic management practices in restaurants and hotels
• Consumer experiences and wellness in tourism
• Food & Beverage service management
• Consumer online behavior and decision making
• Tourism destination sales and marketing
• Quantitative hospitality research methodologies

Presentation at National & Regional Conferences

• Miller, M. & Jeong, E. (2022, August). Perception of Experiential Value in Luxury Hotel Settings: The Case of Experiential Programming and Impact on Consumers. Poster to be presented at the 28th Annual Hospitality Graduate Education & Graduate Student Research Conference 2023, Anaheim, California.
• Miller, M. & Tang, L. (2021, August). Investigating the Impact of Consumers' Motivations on Revisit Intentions in Luxury Hotels. Poster presented at the 27th Annual Hospitality Graduate Education & Graduate Student Research Conference 2022, Online.

• Miller, M. Contemporary Resort Experiences: The Case of Experiential Programming. Manuscript submitted to the 2023 Annual ICHRIE Summer Conference, Phoenix, Arizona. (Pending acceptance).
• Miller, M. & Jeong E. Perception of Experiential Value in Luxury Hotel Settings: The Case of Experiential Programming and Impact on Consumers. Manuscript presented at 28th Annual Hospitality Graduate Education & Graduate Student Research Conference 2023, Anaheim, California. (Accepted for poster presentation.)
• Miller, M. & Jeong, E. Investigation of Experiential Value Dimensions in Luxury Hotel Settings: The Case of Experiential Programming. Manuscript submitted to the 28th Annual Hospitality Graduate Education & Graduate Student Research Conference 2023, Anaheim, California for review. (Not Accepted for poster presentation).
• Miller M. & Jeong, E. Value Cocreation in the Luxury Hotel Setting: The Case of Consumer Empowerment. Manuscript in preparation.

Professional Activities

Wells College Student Recruiting Representative (August 2023 to Current)

· Served as Hospitality Management Department representative

· Spoke to future students and families to encourage attendance at Wells College

· Spoke to future students and families to encourage pursuit of a Hospitality Major

· Attended Sumner Center Admissions Fair (September 2023)

· Attended Sumner Center Admissions Fair (October 2023)

· Attended Sumner Center Admissions Fair (November 2023)

Wells College Young Alumni Awards Dinner Attendance (September 2023)

· Invited and attended dinner to honor accomplished alumni

· Was able to connect with previous, and current Wells College faculty and staff

WalletHub.com National Tourism Expert Election (October 2023 to Current)

· Selected by the website of to provide readers expert analysis and commentary on contemporary hospitality concerns

· Commentary selected for “Best Winter Holiday Destinations in 2023” publication (November 2023)

· Commentary selected for “Best International Credit Cards” publication (December 2023)

· Featured as “Faculty Accomplishments” on Wells College website

Iowa State University Accomplished Alumni Panelist (November 2023)

· Invited and served as an alumni panelist to speak to current graduate students about hospitality academia job market; featured as "Faculty Accomplishments" on Wells College website

· Invited to present at 28th Annual Hospitality Graduate Conference 2023, Anaheim, California (in-person), Manuscript: Miller, M. & Jeong, E. (2022, August). Perception of Experiential Value in Luxury Hotel Settings: The Case of Experiential Programming and Impact on Consumers.

· Invited to present at 27th Annual Hospitality Graduate Conference 2022, Online, Manuscript: Miller, M. & Tang, L. (2021, August). Investigating the Impact of Consumers' Motivations on Revisit Intentions in Luxury Hotels.

Conferences Attended

· Hospitality Graduate Education & Graduate Student Research Conference, Miami, Florida (January 2024)

· Hospitality Graduate Education & Graduate Student Research Conference, Anaheim, California (January 2023)

· Hospitality Graduate Education & Graduate Student Research Conference, Online (January 2022)

HM 201 Final Group Project Symposium

· Hospitality Management Class presented in a symposium

· Each group presented notable elements of the “4 Vacation States” (New York, Hawaii, California, & Florida)

· Wells College Public Relations was in Attendance

· Published on Wells College website & Wells College official social media platforms

Letters of Recommendation Written

· Mr. Spencer Crane (Position as University of Wisconsin Human Resource Manager) (August 2023)

· Professor Lynette Campogiani (Position as Assistant Professor of Hospitality Management at University of Pittsburgh) (November 2023)

• Invited to present at 28th Annual Hospitality Graduate Conference 2023, Anaheim, California (in-person), Manuscript: Miller, M. & Jeong, E. (2022, August). Perception of Experiential Value in Luxury Hotel Settings: The Case of Experiential Programming and Impact on Consumers.
• Invited to present at 27th Annual Hospitality Graduate Conference 2022, Online, Manuscript: Miller, M. & Tang, L. (2021, August). Investigating the Impact of Consumers' Motivations on Revisit Intentions in Luxury Hotels.
• The University of Texas Honors College Member July 2010-December 2012
• The University of Texas El Paso Honors College Member August 2009-May 2010

Iowa State University

• Presentation at 28th Annual Hospitality Graduate Conference 2023, Anaheim, California, Manuscript: Miller, M. & Jeong, E. (2022, August). Perception of Experiential Value in Luxury Hotel Settings: The Case of Experiential Programming and Impact on Consumers.
• Presentation at 27th Annual Hospitality Graduate Conference 2022, Online, Manuscript: Miller, M. & Tang, L. (2021, August). Investigating the Impact of Consumers' Motivations on Revisit Intentions in Luxury Hotels.

The University of Texas

• Graduated magna cum laude (top honors) with honors college distinction Fall 2012
• Graduated Top 2% of The College of Science with Class Rank (6/500) Fall 2012
• Three Year College Graduate Fall 2012
• 4.0 Honors College Scholar Fall 2010
• Honors College Newspaper Student of The Month Fall 2010
• Dean's List (all college semesters)
• University Honors College Member Fall 2009 to Fall 2012

JW Marriott Desert Ridge Resort & Spa

• Nominated for Leader of 4th Quarter 2022
• JW Marriott Global (International Winner) Uplifting Core Value Champion, of all of Marriott International 2022
• Nominated for Leader of 3rd Quarter 2022
• Recognized in July 2022 for having highest Employee Engagement Scores of any manager in Food & Beverage Division
• Nominated for Leader of 2nd Quarter 2022
• Nominated for Leader of 1st Quarter 2022
• Nominated for Leader of 4th Quarter 2021

Stanford Park Hotel

• Promotion within 6-months from Department Manager (Guest Relations Manager) to a Directorship Role (Hotel Guest Experience Head)
• Became the first head of a novel Guest Experience Department, which I helped develop for the hotel

The Ritz-Carlton Hotel Company

• Awarded "Associate of the Month" due to Guest Recognition May 2017
• Promoted to The Ritz-Carlton Half Moon Bay, California within one year (AAA 5 Diamond, Forbes 5 Star property)

• Certified Hospitality Educator (CHE) Program, AHLEI, 12/2022
• Title 4 Basic Liquor Law Training, Arizona Department of Liquor Licenses and Control, 09/2022
• Arizona Food Handlers Essential Course, ServSafe Food Handler Program, 10/2021
• TIPS Certification, TIPS Alcohol Server & Seller Training Program, 10/2021
• Human Research for Social & Behavioral Sciences (Stage 1), CITI Program, 06/2021
  

Spanish Language Intermediate Fluency in Speaking, Comprehension, Reading, & Writing

Dr. EunHa "Lena" Jeong
Associate Professor & Lead Advisor

Iowa State University

1084C LeBaron

626 Morrill Road

Ames, Iowa 50011

ejeong@iastate.edu
515-294-9621

Mr. Ryan Lamkin
Director of Food & Beverage
JW Marriott Desert Ridge Resort & Spa

5350 East Marriott Drive

Phoenix, Arizona 85054

ryan.lamkin@marriott.com

480-280-8805

Ms. Samantha “Sammy” Kaplan
Pennsylvania State University Hospitality Management Alumni (2022)

Food & Beverage Management Voyager
JW Marriott Desert Ridge Resort & Spa

5350 East Marriott Drive

Phoenix, Arizona 85054

samantha.kaplan@marriott.com
617-678-7675

Dr. SoJung Lee
Associate Professor of Hospitality Management

Director of Graduate Programs

Iowa State University

8A MacKay

2302 Osborn Drive

Ames, Iowa 50011
sjlee@iastate.edu
515-294-8990