Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Miller

Wheaton,IL

Summary

Proven track record in enhancing team productivity and customer satisfaction at Abc Humane Wildlife Control & Prevention through expert problem-solving and professional communication. Skilled in workplace safety and relationship building, achieving efficient resolutions in high-stress situations. Demonstrated ability to multitask and collaborate, significantly improving operational efficiency.

Overview

12
12
years of professional experience

Work History

Field Technician

Abc Humane Wildlife Control & Prevention
09.2023 - Current
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
  • Ensured proper handling of deceased animals for transport to designated disposal facilities while adhering to established protocols.
  • Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
  • Installed temporary patches in a timely and effective manor to different areas such as roof decking, the soffit, sidings, and fascias.
  • Ensured safe practices when walking on roof tops and climbing ladders.
  • Handled company equipment and vehicles in a professional and safe manner.

Server

Pal Joey's
11.2016 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

Busser

Pal Joey's
12.2012 - 11.2016
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.

Education

Bachelor of Arts - Psychology

Northern Illinois University
Dekalb, IL
12.2022

Skills

  • Workplace Safety
  • Professional Communication
  • Interpersonal and written communication
  • Problem-Solving
  • Attention to Detail
  • Relationship Building
  • Customer Relations
  • Multitasking Abilities
  • Organizational Skills
  • Decision-Making
  • Time Management
  • Reliability
  • Team Collaboration

Timeline

Field Technician

Abc Humane Wildlife Control & Prevention
09.2023 - Current

Server

Pal Joey's
11.2016 - 07.2024

Busser

Pal Joey's
12.2012 - 11.2016

Bachelor of Arts - Psychology

Northern Illinois University

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Matthew Miller