Matthew Miller
Pensacola,FL
Summary
At Circle K, I excelled as a Customer Service Representative, leveraging critical thinking and active listening to enhance customer satisfaction significantly. My adept handling of high-stress situations and efficient problem resolution led to a notable increase in customer loyalty. Skilled in both data entry and empathetic communication, I consistently achieved satisfactory outcomes for all parties involved.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Circle K
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Pine Forest High
Pensacola, FL05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Customer Service Representative
Circle K
06.2022 - Current
High School Diploma -
Pine Forest High
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