Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Miller

840 W 25th St. Unit B Houston,TX

Summary

Seasoned Executive Account Manager with deep understanding of client relationship management. Known for developing strategic business partnerships and delivering effective solutions to drive growth. Strengths include exceptional communication, leadership, and decision-making skills. Demonstrated ability to positively impact company revenue through innovative account management strategies.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Account Manager/Sales - Logistics/Supply Chain

C.H. Robinson
Houston, TX
06.2015 - Current
  • Continual volume and AGP growth, month over month.
  • Top 50 performer among peer group consistently over the last 12-month period.
  • Conducted research on industry trends, competitive landscapes, and customer needs.
  • Analyzed financial data to identify areas of cost savings and revenue growth.
  • Identified opportunities for improvement in existing business processes.
  • Established relationships with key partners and vendors to ensure successful project outcomes.
  • Resolved customer complaints promptly and professionally, while maintaining positive relationships.
  • Monitored industry news and trends closely in order to stay ahead of the competition.
  • Advised customers on best practices for supply chain optimization.
  • Resolved complex issues related to order fulfillment and transportation arrangements.
  • Analyzed market data to develop pricing models that increased profit margins.
  • Conducted regular follow-up calls with existing customers to build long-term relationships.
  • Solicited feedback from customers on their experience with products or services.
  • Generated leads through cold calling prospective clients.
  • Created and maintained customer relationships by providing reliable logistics solutions.
  • Monitored competitors' activities in order to identify new business opportunities.

Account Coordinator - Accident/Life/Health Agent

McLaren Health Plan
Flint, USA
08.2005 - 06.2015
  • Account Liaison in the Small Business sector for health benefits renewal and retention across Greater Michigan.
  • Achieved a 98% renewal rate for two years, with a 90% benchmark.
  • Maintained detailed records of client interactions, orders, and progress reports.
  • Ensured compliance with industry regulations and company policies across client accounts
  • Prepared and presented project proposals and performance reports to clients.
  • Organized trade shows and events in order to promote products and services.
  • Supported sales team members to drive growth and development.
  • Researched competitors offerings and presence in assigned territories.
  • Managed client accounts, ensuring timely project delivery and customer satisfaction.
  • Pitched ideas, developed strategies, devised and implemented creative marketing plans, improved brand recognition and loyalty and increased market share.
  • Scheduled and led meetings between clients and creative teams to discuss project briefs.
  • Presented and promoted company's products and services to current and prospective customers and conveyed image of quality and integrity while generating sales.
  • Attended meetings with current and prospective customers to discuss their business needs.

Education

Some College (No Degree) -

Northern Michigan University
Marquette, MI

Skills

  • Account management
  • Customer relationship management
  • Customer engagement
  • Detail-oriented
  • Consultative and relationship selling
  • Account servicing skills

Certification

  • State of Michigan license in Accident, Life and Health (2012-2015), willing to obtain Texas License.

Timeline

Account Manager/Sales - Logistics/Supply Chain

C.H. Robinson
06.2015 - Current

Account Coordinator - Accident/Life/Health Agent

McLaren Health Plan
08.2005 - 06.2015

Some College (No Degree) -

Northern Michigan University

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Matthew Miller