Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Matthew Miller

Chicago,IL

Summary

Seasoned Principal Software Engineer with a robust track record at Dell/EMC, adept in escalated troubleshooting and system architecture. Excelled in enhancing XtremIO all flash storage array's performance and security, showcasing exceptional problem-solving skills and a commitment to excellence. Proficient in virtualization and software documentation, I consistently deliver results with confidence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Financial Reporting System Helpdesk Technician

Benevolent and Protective Order of Elks
Chicago, IL
04.2025 - Current
  • Manage Financial Reporting database through SQL Server Management Studio
  • Provide technical troubleshooting and support to users for data submission.
  • Provide support for financial reporting through Workday Adaptive. This includes creating and configuring user accounts, managing data and reports, creating new tables, etc.
  • Run SQL queries to review and edit data

Principal Software Engineer

Dell/EMC
Salt Lake City, UT
01.2021 - 02.2025
  • Assisted in handling escalated cases for XtremIO all flash storage array (includes data unavailability, data loss, corruption, performance, etc.)
  • Updated and maintained documentation on XtremIO all flash storage array (Software upgrade guides, knowledgebase articles, security documentation CVEs affecting XIO code, etc.).
  • Worked with Development team to fix code bugs and improve XtremIO code.

Technical Support Engineer II

Dell/EMC
Salt Lake City, UT
03.2016 - 01.2021
  • Resolved escalated customer complaints quickly and effectively using excellent communication skills.
  • Provided technical support to XtremIO all flash storage array customers via telephone and email, troubleshooting hardware and software issues.
  • Responded to user inquiries in a timely and professional manner.
  • Assisted in the resolution of customer service inquiries and escalated issues to appropriate support personnel.
  • Identified root cause of complex technical problems by analyzing log files and other data sources.
  • Coordinated with external vendors for resolution of critical incidents impacting business operations.

Technical Support Representative

CSS Corp
Salt Lake City, UT
12.2014 - 03.2016
  • Provided technical support for enterprise AVG antivirus software customers via phone, email and chat; responded to customer inquiries promptly and professionally.
  • Identified and solved technical issues with variety of diagnostic tools.
  • Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly.
  • Handled customer complaints and escalated issues according to procedures.

Education

Associate of Computer Science - Software Development

ITT-Technical Institute
Salt Lake City

Skills

  • Escalated Technical Troubleshooting
  • SAN Troubleshooting
  • Flash Storage Troubleshooting
  • Linux Commands/Queries
  • Performance Optimization
  • Technical Documentation
  • Code Bug Research/Documentation
  • Security Best Practices
  • System Architecture
  • Technical Mentoring
  • Virtualization Technologies
  • Project Documentation
  • Customer-Centric Approach
  • JIRA
  • Salesforce
  • Confluence
  • SQL Management Studio
  • Workday Adaptive
  • Microsoft Azure Portal

Certification

Information Storage Management certification

Timeline

Financial Reporting System Helpdesk Technician

Benevolent and Protective Order of Elks
04.2025 - Current

Principal Software Engineer

Dell/EMC
01.2021 - 02.2025

Technical Support Engineer II

Dell/EMC
03.2016 - 01.2021

Technical Support Representative

CSS Corp
12.2014 - 03.2016

Associate of Computer Science - Software Development

ITT-Technical Institute