Open To Work
Matthew Miller
Lexmark INTL
Clarksville,TN
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
Remote
Minimum Desired Compensation
$40/hr
22
Years of experience
Experienced systems administrator with strengths in incident management, IT asset control, and infrastructure support. Known for streamlining technical workflows, resolving issues quickly, and maintaining reliable service across complex enterprise environments.
Work History
Sr. VA Technical Administrator
9 Years 4 Months- Managed over 10,000 printers within the Department of Veterans Affairs enterprise environment
- Administered technical documentation, ensuring accurate records for service requests, configuration changes, and support activities
- Coordinated daily system support tasks, resolving routine issues and escalating complex problems to appropriate teams
- Coordinated secure system access of users to various department systems and platforms
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Drove continuous improvement of IT governance processes
- Completed reports detailing network and systems performance and downtime issues
- Managed onboarding and offboarding of employees.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Contributed to the development of IT policies and procedures that aligned with industry standards and regulatory requirements
- Provided high-quality technical support, resolving user issues in a timely manner
- Led user acceptance testing efforts to ensure all implemented solutions met established functional requirements
- Managed incident response processes effectively by prioritizing resolution activities based on business impact and severity levels
- Performed diagnostic tests on hardware components to identify problems and recommend appropriate solutions
- Trained staff members on software usage, troubleshooting techniques, and best practices for maintaining a secure computing environment
- Collaborated with cross-functional teams to develop and implement IT solutions in line with organizational goals
- Streamlined technical processes for improved efficiency and reduced downtime
- Streamlined administrative workflows, improving turnaround for ticket updates, reporting, and internal communications
Operations NCOIC
9 Years 1 Month- Directed daily operations, aligning personnel, resources, and mission requirements with unit readiness goals
- Supervised Soldiers, delegated tasks, and enforced standards across administrative and operational functions
- Coordinated training schedules, qualification tracking, and readiness reporting for assigned personnel
- Developed SOPs and workflow improvements that strengthened consistency and mission execution
- Prepared operational reports, briefings, and status updates for leadership decision-making
- Managed maintenance coordination, corrective actions, and follow-up on critical deficiencies
- Mentored junior NCOs, reinforced accountability, and sustained disciplined team performance
- Managed resources effectively, optimizing allocation for maximum impact on organizational goals
- Reduced errors by conducting regular audits and implementing corrective actions in a timely manner
- Championed best practices adoption across functional groups that significantly contributed to achieving higher standards of excellence in operations management
- Built strong relationships with external partners to foster cooperation on projects of mutual interest
- Guided personnel through professional development opportunities by mentoring them during their career progression journey
- Provided expert advice on operations matters based on experience gained from various roles held within military organizations
- Evaluated team performance metrics regularly, identifying areas for growth and providing constructive feedback to drive success
- Enhanced operational efficiency with thorough analysis of data and continuous process improvement initiatives
- Coordinated training schedules, duty rosters, and readiness requirements for assigned Soldiers
- Facilitated change management initiatives by leading teams through transitions smoothly and maintaining focus on goals despite challenges encountered along the way
- Coordinated training programs for staff development, resulting in improved productivity and team morale
Education
Associate of Applied Science - Network And System Administration
Business Management Associates - Business Management
Skills
Incident management
Application support
Data backup and recovery
Server management
System administration
Network management
Infrastructure management
Virtualization technologies
Configuration management
Patch management
Software change management
Hardware troubleshooting
Help Desk operations
Technical support
Service desk management
Network administration
Operating systems
System monitoring
File system administration
Software installation
System upgrades
Device configuration
Scripting languages
Vendor coordination
Project management
Programming
Technical specifications
Endpoint configurations
New program installations
Help desk management
Hardware installation
Project leadership
Employee onboarding
Change management
Task prioritization
Organizational skills
Issue diagnosis
Reliability
Time optimization
Adaptability and flexibility
Teamwork
Effective communication
Interpersonal communication
Organizational management
Relationship building
Team building
Interpersonal communication
Goal setting
Technical education
Relationship building
Team building
Task prioritization
Interpersonal skills
Analytical thinking
Business process improvement
IT project coordination
Performance metrics
Workplace ethics
Stakeholder engagement
IT strategy development
Timeline
Sr. VA Technical Administrator
Lexmark INTL
05.2017 - CurrentRead More
Operations NCOIC
US Army
09.2004 - 10.2013Read More
Daymar College
Business Management Associates from Business Management
Read More
Daymar College
Associate of Applied Science from Network And System Administration
Read More