Matthew Millet
Oklahoma City
Summary
Innovative Senior Sales Consultant with keen focus on business opportunities and building long lasting client relationships. Known for strong performance and continuous dedication.
Overview
27
27
years of professional experience
Work History
Senior Sales Consultant
Waxie Enterprises (BradyPLUS)
12.2020 - Current
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
- Evaluated clients' needs and created plan of action to provide solutions.
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Utilized CRM system to track activities and set appointments.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
- Delivered superior service to portfolio of 80+ accounts earning around $3M annually.
Sales Consultant
Miller-Norris/Southwest Paper/SWPlus
09.1998 - 12.2020
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Achieved or exceeded company-defined sales quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Choctaw High School
Choctaw, OKSkills
- CRM software
- New business development
- Sales strategies
- Competitor analysis
- Account management
- Territory development
- Pipeline management
- Strategic account development
- Sales consultation
- Interpersonal and written communication
Timeline
Senior Sales Consultant
Waxie Enterprises (BradyPLUS)
12.2020 - Current
Sales Consultant
Miller-Norris/Southwest Paper/SWPlus
09.1998 - 12.2020
High School Diploma -
Choctaw High School