Empathic and diligent blue collar worker with extensive knowledge of public-facing practices and proven utilitarian skills. Compassionate and detail-oriented worker with dedication to safety and productivity. Extensive knowledge of service industry and catered meal services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Matthew Millheim
Fort Collins,CO
Summary
Overview
8
years of professional experience
3
years of post-secondary education
Work History
Colorado State UniversityFort Collins, CO
Production Assistant
03.2023 - Current
Job overview
- Enhanced customer satisfaction by providing prompt and courteous dining services.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored dining room inventory and replenished as necessary.
- Provided attentive service and proactively assessed guest needs.
- Teamed with kitchen group in surpassing guest expectations, achieving top retention and referral rates.
- Delivered quality services while maintaining friendly and welcoming environment.
- Conducted routine inspections of dining areas to identify maintenance needs or cleanliness issues promptly.
- Developed positive working relationships with team members, fostering a collaborative atmosphere conducive to productivity.
- Trained new employees on company policies, procedures, and best practices for exceptional service delivery.
Berthoud Care And RehabilationBerthoud, CO
Dietary Aide
02.2022 - 08.2023
Job overview
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Distributed food during busy peak periods to drive customer satisfaction.
- Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
- Reported and documented resident changes in consumption or behaviors.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health.
- Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
Colorado State UniversityFort Collins, CO
Dining Service Assistant
02.2020 - 09.2021
Job overview
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Set up and broke down buffet and other self-service areas, organizing components logically.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored dining room inventory and replenished as necessary.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Lucky's MarketLongmont, CO
Deli Clerk
04.2019 - 01.2020
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Planned work for deli team to optimize coverage for busy periods.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Cooked batches of food according to standard recipes.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected kitchen equipment and appliances 3 times per week to verify functional operation.
Education
Colorado State UniversityFort Collins, CO
Associate of Arts from Psychology
09.2021 - Current
University Overview
Skills
- OSHA Compliance
- Cleaning and Sanitizing
- Issue Resolution
- Food Intake Documentation
- Quantity Estimation
- Quality Assessments
- Customer Service
- Time Management
- Team Collaboration
- Task Prioritization
- Verbal and Written Communication
- Dependable and Cooperative
- Rotation Procedures
- Kitchen Equipment Operation
- Dietary Requirements
- Commercial Cutlery
- Desktop and Personal Computers
- ServSafe Certified
Timeline
Production Assistant
Colorado State University
03.2023 - Current
Dietary Aide
Berthoud Care And Rehabilation
02.2022 - 08.2023
Colorado State University
Associate of Arts from Psychology
09.2021 - Current
Dining Service Assistant
Colorado State University
02.2020 - 09.2021
Deli Clerk
Lucky's Market
04.2019 - 01.2020